Inside Technical Consultant Lennox International - 3.1 Richardson, TX Job Details Full-time $66,000 - $86,100 a year 5 hours ago Qualifications Optimizing workflow processes Technical support via phone Troubleshooting refrigeration cycles Phone communication Equipment installation Equipment troubleshooting Electrical experience Troubleshooting electrical systems Productivity software Process improvement planning Mechanical troubleshooting Client interaction via phone calls Full Job Description Lennox (

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LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member's contributions and offers a supportive environment for career development. Come, stay, and grow with us. We are looking for a skilled HVAC professional to join our team as an Inside Technical Consultant. In this role, you will provide phone-based technical assistance to dealers, contractors, field technicians, and field sales personnel to help troubleshoot equipment issues, support installations, and guide callers to the appropriate resolution. This is a great opportunity for someone who enjoys solving technical problems, sharing practical HVAC knowledge, and supporting customers in a fast-paced, team-oriented environment.

Key Responsibilities:

Provide troubleshooting and installation assistance for HVAC equipment, including Residential HVAC equipment such as split systems, mini splits, gas furnaces, heat pumps, IAQ equipment, and communicating control systems. Diagnose issues with refrigeration circuits, components, controls, wiring diagrams, manuals, and related system information to guide callers to the appropriate resolution. Provide technical documentation to contractors, engineers, dealer-employed field technicians, and other personnel. Guide callers to the appropriate field personnel when first-hand attention or field involvement is required. Document call information in the call-tracking database while assisting callers, including unit model, serial number, part information, voltage readings, and other relevant technical details when additional follow-up is required. Troubleshoot potential issues that may arise from non-HVAC equipment and redirect callers to the appropriate resource when needed. Develop and contribute to knowledge base articles for employee reference, including information on escalated or uncommon equipment-specific issues and solutions for Lennox-specific products. Provide internal support to Field Technical Consultants, Warranty, Customer Service, and other cross-functional partners as needed. Identify and help implement process improvements to improve technical support effectiveness, documentation, and caller experience.

Requirements:

High school diploma or equivalent experience required. At least 2 years of related technical consulting experience. Typically requires at least 5 years of experience in the installation and service of HVAC equipment. Strong knowledge and experience in the installation and service of HVAC/R equipment. Strong analytical and troubleshooting skills, including the ability to diagnose refrigeration circuits, components, controls, and wiring-related issues. Excellent verbal and written communication skills with the ability to communicate technical information clearly to dealers, contractors, field technicians, and internal partners. Strong customer service skills and the ability to handle and prioritize multiple technical requests. Ability to work effectively in a phone-based technical support environment while documenting information accurately and simultaneously. Team-oriented and goal-oriented, with the ability to identify improvement opportunities and contribute to process improvements. Proficient in Microsoft Office Suite.

Preferred Qualifications:

Experience with SAP preferred. Experience with Salesforce, PIRL, Auto

CAD, AHRI

Match-up tools, thermostat emulators, or refrigerant piping design programs preferred. Strong preference for experience with Lennox equipment. Prior experience as a Service Technician, Installation Technician, Service Manager, or Inside Technical Consultant preferred. Experience in related trades such as electrical, boiler, controls, or mechanical engineering preferred.

Compensation :

This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law). The starting salary range for this role and market is between $66,000-$86,100 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate. Employees in this role are also eligible for a bonus in accordance with the terms of the Company's applicable plan.