Important Position Details This is a local-only opportunity . The position starts 100% onsite, 5 days/week for approximately the first 2 months . After acclimation, the role is expected to transition to Hybrid - approximately 3-4 days onsite and 1-2 days remote , depending on business needs. Mandatory onsite F2F interview - no exceptions. Healthcare environment; candidates must meet applicable onsite healthcare requirements. Job Summary We are seeking a Senior Telecommunications Analyst / Cisco Unified Communications Analyst responsible for the operation, administration, troubleshooting, and support of enterprise Unified Communications technologies across cloud and on-premises environments. Key Responsibilities Administer and support Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, Cisco CUBE, voice gateways , and related UC platforms. Monitor system alerts and alarms and perform proactive health checks. Troubleshoot UC, Cisco Voice, VoIP, call routing, IVR, paging, and collaboration issues. Perform Moves, Adds, Changes, and Deletes (MACD) for UC services. Support E-911/emergency communication platforms and related location information. Manage mobile services including provisioning, activation/deactivation, troubleshooting, inventory, billing review, and carrier coordination. Support conference rooms, Smart Boards, video conferencing, microphones, speakers, displays, cameras, touch panels, and collaboration devices. Manage tickets, incidents, service requests, and support queues while meeting SLAs. Assist with UC upgrades, patches, firmware updates, certificate renewals, migrations, testing, and post-implementation support. Create and maintain technical documentation, procedures, inventories, diagrams, and operational runbooks. Collaborate with Network, Security, Server, Facilities, vendors, and service providers. Participate in change management, risk assessment, testing, implementation, validation, and rollback planning. Monitor UC system performance, capacity, availability, and reliability. Support disaster recovery, backup validation, business continuity, and high-availability activities. Provide technical guidance and knowledge transfer to team members and end users. Required Qualifications Associate's degree in Computer Science, Information Technology, Telecommunications, or related field, or equivalent professional experience . Strong knowledge of Cisco Unified Communications technologies. Experience with CUCM, Unity Connection, Jabber, Cisco Emergency Responder, Cisco Expressway, and Voice Gateways . Strong understanding of VoIP protocols including SIP, MGoogle Cloud Platform, SCCP, RTP, and SRTP . Understanding of call flows, endpoint registration, and call trees. Knowledge of IVR and contact-center platforms such as Nice CXone and UCCX . Networking knowledge including Voice VLANs, PoE, QoS, DHCP, DNS, TCP/IP , switching, routing, and endpoint connectivity. Linux and Windows Server exposure. Active Directory and ticketing-system experience. Mobile device support and wireless carrier coordination experience. Understanding of conferencing, collaboration, Smart Board, and meeting-room technologies. Strong analytical troubleshooting and problem-solving skills. Excellent written and verbal communication skills. Preferred Qualifications Bachelor's degree in Computer Science, IT, Telecommunications, or related field. Cisco 350-801 CLCOR Certification CCNA VMware or Hyper-V experience. ServiceNow, Freshservice, or Service Manager experience. 3+ years of healthcare/hospital IT support experience . Enterprise mobile device program experience. Wireless carrier account and cellular inventory management experience. Enterprise conferencing and video collaboration experience. Other Requirements Ability to work in a fast-paced, multi-priority environment. Strong organizational and time-management skills. Ability to handle multiple incidents and priorities. Willingness to work after-hours maintenance windows and participate in an on-call rotation as required. Strong teamwork and communication skills. Healthcare environment experience is highly preferred