Telecommunications Engineer (Jobs in Madison, WI) Requirement id 159016 Job title Engineer Job location in Madison, WI Skills required Telecommunications, ITIL Certification, Vendor Management Experience, Open Date 01-Sep-2026 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement

• Job interview type

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Email Recruiter:

coolsoft

Job Description Engineer:

Telecommunications, ITIL Certification, Vendor Management Experience, Start date: 09/21/2026

End Date :

06/30/2027 Submission deadline: 9/3/2026 4:00:00

PM Client Info:

ETF Note:

• Interview Process:

  Microsoft Teams
• Onsite or Remote?
• Must be a current WI residency, not open to nationwide candidates.
• This role is 100% remote.

Description:

This position is responsible for the technical and business analysis of telecommunication services utilized by ETF including network and server hardware, software, and services. This responsibility includes working with BITS leadership and other agency leaders in ETF and the Department of Enterprise Technology (DET) to provide consistent, coordinated services, and ensuring high quality services for all telecommunications functions. In addition, this position assists in coordination of service provisioning and infrastructure hosting from DET, to ensure ETF is following infrastructure best practices and procedures, technical troubleshooting to resolve system issues with project and business teams across the agency and integrate business needs with IT systems and development, technical solutions, upgrades, and infrastructure changes. This position is instrumental to the proper integration of telecom related services, hardware and software for the ETF Call Center and is a direct technical liaison between their management staff and the various vendors that provide critical services for Call Center operations. This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The user experience duties consist of providing innovation and research of technologies, follow through of technology integration (training/use of technology), and expertise to support strategic and business unit initiatives, as related to telecommunications and technical collaboration tools. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures. This role uses insight and analysis of service support functions and service tickets to assist the IT Solution Center to a more proactive and mature environment. This position provides technical assistance in the support, preparation, and implementation of telecommunications and collaboration tools and accompanying desktop supported services, customer systems, and hardware tools. This position will partner with technology and business experts, the Office of Enterprise Initiatives, ETF business analysts, and end users to plan, and coordinate ITs end-user service delivery efforts. This position is a liaison between business users and technical staff to facilitate solutions to problems. The incumbent proactively develops business user how-to instructions, training, and service portals.

Program Related:

Please ensure you attach the WI Cover Sheet (attached), a valid Right to Represent, and the candidates resume with full legal first name, and last name. Candidate contact information (email, phone number) prohibited on resumes. Withdrawn candidates will not be permitted to be replaced. If you would like to use a sub vendor, only 1 level deep, please submit the sub vendor usage request form. Please note the shortened close date.

Top Required Skills & Years of Experience:

• Experience with telecommunication services utilized by the agency (3 years)
• Experience in working with leadership and stakeholders (3 years)
• Experience in providing and maintaining ITIL-based frameworks around problem, incident and request (2 years)
• Experience working with vendor management (2 years) Nice to

Have Skills:

• Experience working with a call center operations (3 years) Call502-379-4456 Ext 100for more details.

Please provide Requirement id:

159016 while calling. EOE Protected Veterans/Disability