Job Summary:

Emerging IT professional within Telecommunications developing and applying technical expertise in one or more IT disciplines that support the company's technical infrastructure.

Job Responsibilities:

• Configure, repair, and install telecommunications voice and data lines while adhering to code standards.
• Analyze and troubleshoot telecommunications infrastructure issues.
• Provide technical assistance to the community.
• Configure and support Nortel, Vocera, and Shortel telecommunications systems.
• Perform network switching and routing tier 1 troubleshooting.
• Develop, test, maintain, install, and/or deploy technologies supporting company's technical infrastructure.
• Support the establishment, development, and promotion of standard architectures, hardware components, and software components.
• Provide consulting services to application development teams and/or customers regarding technologies and specific technology standards.

Required Skills & Experience:

• Developing and applying technical expertise in one or more IT disciplines that support technical infrastructure.
• Experience with configuration, repair and installation of telecommunications voice and data lines.
• Experience analyzing and troubleshooting telecommunications infrastructure issues.
• Experience providing technical assistance to the community.
• Experience configuring and supporting Nortel, Vocera, and Shortel telecommunications systems.
• Network switching and routing tier 1 troubleshooting experience.

Need experience in at least ONE of the following: Avaya Aura (CM, SM, SMGR, AES, AADS)

AudioCodes SBC and Gateway Ribbon SBC Genesys Cloud NetSapiens Required Education:

• High school diploma or equivalent with at least three (3) years of direct experience. OR
• Associate s Degree in IS with at least two (2) years of direct experience.

Preferred Education:

• BA/BS degree in IS or Business.

Preferred Certifications & Licensure:

• Relevant Information Technology certifications.

KH9.14.26

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