Voice Engineer

Job Requirements Arlington, VA Top Secret/SCI Polygraph not specified Mid Level Career (5+ yrs experience) Salary not specified Join Premium to unlock estimated salaries

Job Description Position Title:

Voice Engineer Location:

Arlington, VA Onsite Requirements:

100%

Clearance:

TS SCI Salary range is 185K +

Responsibilities:

• The duties and responsibilities of the Unified Communications (UC) Engineer, Senior include, but are not limited to, the following:
• Operations lead for large enterprise (500+) Tier III voice and video services working in tandem with Network Engineering and Help Desk/Network Operations teams to maintain and resolve all service issues.
• Tracks and monitors the Unified Collaboration environment of phones and video teleconference end-point devices for performance of the system and provides proactive resolution to problem or outages
• Provides troubleshooting procedures and documentation of major system events impacting services. Contributes significantly in the development, review and presentation of best practices and support services to maintain system services
• Plans and manages all Voice and Video system patch, upgrades or service updates impacting ongoing operations. Provides timely response to all system vulnerability updates with clear implementation plans and schedules.
• Maintains daily system status reporting and ticket resolution of high visibility issues.
• Advanced knowledge of VMWare and Cisco Unified Computing System integration
• Works with network engineers to troubleshoot complex issues involving VoIP, VoIP interfacing applications and other converged technologies
• Maintains and administers systems including but not limited to Cisco CUCM, Unity Connection, Jabber, CIPC, et.

al.

Basic Qualifications:

• Must have active Top Secret clearance with SCI
• 8 years of directly related experience
• Must have CURRENT DoD 8570 IAT Level II Certification (any higher version also acceptable)
• Must have an Industry Technical certification
• Must possess telecommunications technical experience installing, administering and upgrading Cisco Unified Communications Manager (CallManager, IM & Presence services), Cisco Telepresence, Cisco Prime Collaboration, Cisco Unity Connection (Jabber), and Unified Contact Center Express. Experience upgrading Cisco Unified Communications Manager to current release 12.5 is preferred.
• The ideal candidate will have 8+ years' experience implementing, troubleshooting, and documenting converged networks that leverage Cisco UC capabilities to interconnect Cisco, Tandberg and Polycom endpoints, gateways, and teleconference bridge products.
• Demonstrated experience troubleshooting voice and video problems in an enterprise or service provider environment under short time constraints involving complex networks spanning multiple firewalls and different geographic locations.
• The successful candidate will be responsible for providing and managing Tier III level resolution and customer support to all VoIP and DVTC issues across the enterprise.

The candidate will also be responsible to provide outage documentation utilizing customer provided Incident Tracking software (Remedy upgrading to ServiceNow). Tools utilized will include CUCM, Cisco Unity, Tandberg Management Suite (TMS), and other tools as necessary.

• Ability to fully configure and maintain IOS environment for maintaining voice gateways
• Ability to independently deploy/maintain server based dial plans, router based dial plans, and the deployment and the management of the following Cisco Servers (VM and traditional platform): -Unified Communications Manager, Unified Contact Center Express, Unity Connection, and Unified Presence
• Ability to troubleshoot common VoIP issues to include identifying and correcting issues with endpoints, trunks, dial plans, and profiles.
• Understanding of the Tandberg Management System
• Understanding of license requirements to maintain devices and servers (VoIP and DVTC)
• Proficient with execution and limits of managing conferences through the MCU/MCS
• Ability to troubleshoot common VTC issues to include the identification of failed endpoints, bandwidth saturation, or mis-configured conferences.
• Demonstrated ability to convey system networking over diverse topologies and environments to understand the limitations and advantages of different network/system architectures.
• Proven hands-on technical experience conducting troubleshooting to solve installation and break/fix issues associated with Voice and/or Video over IP products and integrating these components within heterogeneous network environments and multiple voice gateways.
• Must have experience configuring Cisco routers to act as VoIP gateways and demonstrate a strong understanding of Cisco IOS 12.x/15.x command syntax, troubleshooting end-to-end performance issues associated with voice and video conferences involving IP and ISDN networks.
• Must have experience reviewing Ethernet packet captures (e.

g. tcp dump, Ethereal, Wireshark), studying network traffic flows and reading interface statistics to identify network connectivity and performance problems affecting Voice and Video over IP communications.

Demonstrated experience with:

• SIP and H.323
• Unified Messaging system (voicemail and email integration)
• Audio conference bridge systems and gateways
• Voice circuits such as SIP trunks, PRI's, ISDN BRI's, etc.
• Crypto technology for voice systems

Education:

Bachelor's (Preferred)

Experience:

Network engineering: 5 years (Preferred)

VoIP:

8 years (Required) group id: 10507520 N Name Hidden Employer Apply now