To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Department OverviewSalesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution. We rely on our team's expertise to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology, and a successful engagement includes recommendations to the business to support deeper, more relevant use of the Salesforce platform.

Job DetailsSalesforce Experience Design is a group of passionate designers who build transformational experiences by turning human insights into business impact at Salesforce scale.

We partner with our technical and solution competencies, to support our FInancial Services, Health and Life Sciences verticals, and help customers unleash the full power of Salesforce through a design-centric approach delivering useful, usable and desirable experiences.

Our work environment appeals to self-motivated, flexible team players that have great interpersonal skills and lots of curiosity. We believe in peer relationships rather than hierarchies; in teams rather than lone thinkers. Salesforce is all about an open collaborative approach and we think it is the key enabler for us to deliver innovative, ground-breaking work. Our designers follow a consultant mindset including working with different Salesforce colleagues across various engagements, willingness to travel when required and understanding the value of working on site.

We are looking for a passionate and pragmatic design thinker who is eager to join a fun, collaborative and innovative team. The focus of the role is interactive-web and mobile applications, interactive design and user experience. The Sr. Experience Architect serves as the project leader and main point person for Experience Design engagements. He/she is responsible for leading the experience strategy and establishing and maintaining the highest quality of execution across all work. He/She will be responsible for the vision for an engagement as well as being able to lead multidisciplinary project teams. The Experience Architect must always provide team leadership, build strong partnerships and foster collaboration with the customer.

We believe the best Sr. Experience Architects are those who obsess over the creation of customer and business value. They have a customer-centric and collaborative mentality, a willingness to commit to the customer, and the drive to break down barriers to ensure customer success.

ResponsibilitiesSuccess will be measured by your contribution and collaboration within the Experience Design group - leading, advising and aligning project teams and customers to create successful outcomes and ensure the highest level of customer satisfaction. Specifically, the areas of focus will be: leading a variety of engagements, actively participating in the Salesforce culture, and continually ensuring your skills and role requirements are met.

Design LeadershipLead and manage design teams to drive key design activities and deliverables throughout project lifecyclesLeverage Design-Thinking methods and participate and contribute to new methods and offeringsCreate compelling stories and communicate design concepts that articulate business value to diverse audiencesLeverage AI tools to drive innovation, enhance efficiency, and accelerate delivery of design outcomesLead digital strategies and visions and ensure these are communicated effectivelyUnderstand and guide research, interaction and visual design across the Salesforce platform, driving towards the highest level of quality and executionLead customer discovery activities, stakeholder interviews, workshops, and collaborative design sessionsProvide mentorship and guidance to other designers within the Experience Design groupManage research initiatives and synthesize insights from complex data sets to inform strategic decisionsClient EngagementDevelop project scope, timelines, and strategic roadmaps that prioritize investments and support business objectivesManage changes in project scope, identify potential issues, and pivot when necessaryCollaborate with internal team members to structure project work, plan and execute client proposalsIdentify new business opportunities and be able to connect appropriate people to supportLead and drive key experience design activities throughout a project's lifecycle including research, workshops, and conducting interviews and synthesizingMulti-task and perform well under pressure in a constantly changing environment with key stakeholders and teamsBuild close relationships with customers and key stakeholders and ensure project teams and client understand roles, responsibilities and vision of project Team LeadershipLead, coordinate and manage the work of a project team either independently or in conjunction with key project team membersManage and maintain team motivation and moraleIdentify and resolve or escalate issues and conflicts within the project teamEngage and partner with external clients and other partners when requiredManage a project team of Experience Design colleagues with multidisciplinary backgrounds including visual design, interaction design, information architecture, etc.

Minimum RequirementsAt least 10-12 years of experience in experience design, interaction design, or related fieldsExperience consulting in enterprise-level technology transformation programs, ideally at Fortune 500 companiesStrong proficiency with AI tools (e.g., generative AI, automation platforms) for innovation, efficiency, and day-to-day design workExpert visual design and prototyping capabilities; ability to translate complex concepts into actionable designsStrong research and synthesis skills; ability to extract insights from qualitative and quantitative dataProven ability to lead multidisciplinary teams to create impactful customer solutions.

Proven track record of building client relationships and being client facingProven experience designing applications that balance user needs, business requirements, commercial interests and technological constraintsProficient in relevant software packages (Figma, Adobe Creative Suite, Sketch, UX-related, Prototyping (InVision, Flinto, Marvel, Proto.io), etc.)Well-versed in technology and software development as it relates to designProactive, self-sufficient and professional, with strong organizational, time management and communication skillsPassionate and enthusiastic about delivering design and user experience excellenceExcellent communication skills both verbal and writtenWillingness to travel up to 50% of the timeExperience with Salesforce, Microsoft Dynamics, Oracle, SAP or other enterprise softwareExperience working across a variety of industries, including B2B and B2CDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g., extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Preferred QualificationsSalesforce product knowledge and solution design experience strongly preferredExperience across various industries (Financial Services, Health, Life Sciences)Design consulting background a plusSalesforce Admin CertificationSalesforce UX Designer CertificationSalesforce Strategy Designer CertificationSalesforce Agentforce Specialist CertificationUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination.

Know your rights:

workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.