Our client is currently seeking a Senior User Experience (UX)

Specialist Summary:

We are looking for a Senior User Experience (UX) Specialist to join our growing UX Center of Excellence and provide support for our IT Digital team. You will create a seamless, intuitive, creative, and effective user and customer experience across the entire product portfolio. Responsible for leading the development of innovative and functional "end-to-end" experiences and interfaces for a variety of personas, aligning with digital transformation strategy. You must be able to solve complex problems, communicate clearly both verbally and in writing, be detail-oriented, and capable of working both independently and as part of a team.

Responsibilities:

• Design the user experience of digital products and online applications by developing wireframes, prototypes, page flow / task flow designs, and navigation/information architecture.
• Analyze and understand problems in order to develop creative, forward-thinking solutions.
• Ensure user experience designs are firmly rooted in usability standards, accessibility compliance, and industry best practices.
• Provide UX leadership in collaboration with business product owners and engineers to deliver compelling designs to market, satisfying our goals and enhancing our product set.​
• Procure and use data, including testing methods and KPIs, to identify ways to improve the user experience.​
• Conduct your own user interviews and heuristic evaluations, design and moderate usability tests, and facilitate group activities such as persona workshops.
• Effectively communicate and align with both highly technical teams and nontechnical business teams.
• Work with others in the UX Center of Excellence to develop and advocate for sound UX approaches across the organization.
• Contribute to the evolution and maintenance of the product design system and UI kits.
• Participate in efforts to adopt AI-driven activities and tools into our design process.
• Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations.

Basic Qualifications:

(required)

• 4+ years of experience designing or leading the design of user interfaces for web and mobile apps
• Follow user-centered design principles with experience including:
• Developing prototypes and participating in innovation exercises
• Knowledge and expertise in visual design
• Fundamental research activities, such as conducting interviews, running usability tests, and facilitating persona workshops
• Evolving and implementing UX / UI standards in large complex ecosystems
• Knowledge and practical application of accessibility factors
• Proficiency with design tools, specifically Figma
• Experience designing for mobile and / or responsive web Medical, dental, and vision insurance are available to qualified candidates who meet eligibility requirements.