The Opportunity Description About the

Opportunity:

We are seeking an experienced UX Researcher to support customer and employee experience initiatives focused on emerging digital capabilities, artificial intelligence, and customer-centered product development.

Responsibilities:

Conduct UX research through user interviews, surveys, usability testing, and workshops. Identify user needs, challenges, and opportunities. Analyze and summarize research findings to provide actionable insights. Create research deliverables such as personas, journey maps, and research summaries. Work closely with Product, Technology, Design, and business teams. Help validate new ideas, concepts, and digital experiences. Support research planning, participant recruitment, facilitation, analysis, and reporting. Present research findings and recommendations to stakeholders.

Qualifications:

Bachelor's degree preferred in UX Design, Industrial Design, HCI, Psychology, Human Factors, Anthropology, Sociology, Information Science, Design Research, or a related field.

Equivalent experience may be considered:

4+ years of relevant experience without an associate degree, or 6+ years with a high school diploma/GED. 3+ years of professional UX Research experience. Experience conducting both qualitative and quantitative research. Strong research, synthesis, analytical, and communication skills. Experience working with Product, Technology, Design, and business stakeholders.

Preferred:

Experience with digital products, customer experience, or emerging technologies. Familiarity with AI-enabled products and services.

NOTE:

Applicants must be U.S. citizens or permanent residents (Green Card holders) to be considered for this position.

Job Type:

Contract - 12 Months, with Potential Extension or Conversion.

Benefits include:

Medical, dental, vision.

Work Set Up/Schedule :

Onsite at Gahanna, OH 43230 (Monday-Friday from 8:00 AM-5:00 PM)