Job Title:

Conversation Designer (Contract)Locations (Hybrid): Atlanta, GA | Nashville, TN (Must reside near and be able to work 1 day/week in-office in either Atlanta or Nashville)

Duration:

4-6 Week Project (Potential for extension based on project scope and needs)

Weekly Hours:

30 Hours / Week to start

Employment Type:

Contract / FreelanceAbout the RoleWe are seeking a talented, detail-oriented Conversation Designer to join our team for a 4 to 6-week project sprint with potential for extension. In this role, you will be responsible for crafting natural, engaging, and efficient conversational flows for AI-driven assistants, chatbots, and interactive voice/text experiences.

Working closely with product managers, UX designers, and AI engineers, you will bridge human language with technical systems—turning complex user intents into clear, helpful, and brand-aligned dialogue flows.

Key ResponsibilitiesConversational Flow & Dialogue Design:

Craft end-to-end conversation flows, turn-by-turn dialogues, user journeys, and fallback scenarios for AI chatbots, virtual assistants, or interactive voice systems.

Intent Mapping & System Logic:

Collaborate with engineering teams to define user intents, entities, sample utterances, prompt logic, and repair strategies to handle ambiguous or out-of-scope inputs gracefully.

Persona & Voice Guidelines:

Develop and maintain consistent voice, tone, and personality guidelines across all conversational touchpoints to reflect brand identity.

Prototyping & Testing:

Build sample scripts, interactive prototypes, and wireframes to simulate conversation flows and conduct user testing/review sessions.

Optimization & Analysis:

Review conversation logs, analytics, and drop-off points during project sprints to rapidly iterate and improve response accuracy and resolution rates.