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UI / UX Designer / Developer
Atlanta, GA
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Conversation Designer (Contract) Locations (Hybrid): Atlanta, GA | Nashville, TN (Must reside near and be able to work 1 day/week in-office in either Atlanta or Nashville)
Duration:
4-6 Week Project (Potential for extension based on project scope and needs)
Weekly Hours:
30 Hours / Week to start
Employment Type:
Contract / Freelance About the Role We are seeking a talented, detail-oriented Conversation Designer to join our team for a 4 to 6-week project sprint with potential for extension. In this role, you will be responsible for crafting natural, engaging, and efficient conversational flows for AI-driven assistants, chatbots, and interactive voice/text experiences. Working closely with product managers, UX designers, and AI engineers, you will bridge human language with technical systems—turning complex user intents into clear, helpful, and brand-aligned dialogue flows. Key Responsibilities +
Conversational Flow & Dialogue Design:
Craft end-to-end conversation flows, turn-by-turn dialogues, user journeys, and fallback scenarios for AI chatbots, virtual assistants, or interactive voice systems. +
Intent Mapping & System Logic:
Collaborate with engineering teams to define user intents, entities, sample utterances, prompt logic, and repair strategies to handle ambiguous or out-of-scope inputs gracefully. +
Persona & Voice Guidelines:
Develop and maintain consistent voice, tone, and personality guidelines across all conversational touchpoints to reflect brand identity. +
Prototyping & Testing:
Build sample scripts, interactive prototypes, and wireframes to simulate conversation flows and conduct user testing/review sessions. +
Optimization & Analysis:
Review conversation logs, analytics, and drop-off points during project sprints to rapidly iterate and improve response accuracy and resolution rates. Requirements Qualifications & Key Requirements +
Experience:
2-4+ years of dedicated experience in Conversation Design, Voice User Interface (VUI) Design, or UX Writing for conversational AI interfaces. +
Tools & Platforms:
Proficiency with conversation mapping and prototyping tools (e.g., Voiceflow, Botmock, Figma, Visio, or Miro) and familiarity with AI platforms/frameworks (e.g., Dialogflow, Rasa, Lex, or custom LLM frameworks). +
Linguistic & UX Fundamentals:
Exceptional written communication skills with a deep understanding of natural language patterns, conversational mechanics, context management, and information architecture. +