Usability Researcher

Usability Researcher (Contract) Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.

Summary:

This position offers a unique opportunity to shape the future of work for employees at a leading technology company during a transformative period of AI-driven innovation. The role focuses on researching, designing, and improving internal tools and experiences that directly impact how thousands of employees accomplish their daily work. Working at the intersection of user experience research and cutting-edge AI technology, this position requires a strategic thinker who can uncover deep insights about employee needs and translate them into actionable recommendations. The successful candidate will collaborate with cross-functional teams to ensure internal tools deliver smooth, effective, and engaging experiences while maintaining the highest standards of research rigor, ethics, and privacy. This is an opportunity to make a meaningful impact on employee experience, inclusion, and accessibility while working with generative AI tools and AI-enabled research workflows at the forefront of technological advancement.

Job Responsibilities:

Collaborate closely with designers, product managers, engineers, and fellow researchers to plan and execute user experience research that informs employee-facing experiences Design discussion guides and facilitate interviews, usability sessions, and other research activities with participants Analyze qualitative and quantitative data to identify patterns, themes, and actionable insights Synthesize research findings into clear, compelling narratives that inform design and product decisions Participate in cross-functional meetings and advise teams on research implications and strategic direction Help prioritize the most critical employee problems to solve based on research evidence Leverage AI-enabled research tools to accelerate analysis and scale insights while maintaining rigor, ethics, and privacy standards Communicate findings effectively to diverse stakeholders and leadership through presentations and visualizations Conduct mixed-method studies including interviews, usability testing, surveys, and other research approaches Contribute to projects within Employee Experience Solutions and other programs that improve internal workflows Design and research experiences for AI agents used by employees Deliver research on time and align studies to product needs and business objectives

Requirements:

Background in UX research, human-computer interaction, psychology, or a related field Hands-on experience conducting applied research in a product or enterprise environment Previous work in the technology industry Experience researching complex workflows, internal tools, or employee/enterprise experiences Demonstrated ability to independently plan and execute research studies Portfolio showcasing prior user experience research work Applied UX research methods including both qualitative and quantitative approaches Research synthesis, storytelling, and data visualization capabilities Proficiency with modern research and design tools such as Figma, survey platforms, and usability testing tools Experience using AI-enabled workflows to accelerate analysis and insight generation Strong analytical skills for interpreting complex qualitative and quantitative data Ability to ensure numerical accuracy in metrics, counts, and visualizations Excellent communication skills for presenting findings to stakeholders and leadership Capability to translate research findings into actionable recommendations Understanding of complex workflows, internal tools, or employee/enterprise experiences Knowledge of ethical research practices and privacy considerations Ability to work independently and manage multiple projects simultaneously Collaborative mindset for working effectively with cross-functional teams

Additional Details:

Location:

Remote Duration:

5 months Pay Range•: $44 - $49.50 per hour

Weekly Schedule:

40 hours

Job Status:

Non-Exempt Application Deadline:

Apply within 72 hours of the posting date to ensure consideration. This role is eligible for the following benefits: Medical, dental & vision Hospital plans 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents) Company paid short and long-term disability Health & Dependent Care Spending Accounts (HSA & DCFSA) Employee Assistance Program Time Off/Leave(PTO, Allegis Group Paid Family Leave, Parental Leave Benefits are subject to change and may be subject to specific elections, plan, or program terms. AGS is an Equal Opportunity Employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email accommodation@allegisglobalsolutions.com for other accommodation options. In accordance with the Immigration Reform and Control Act of 1986, employment is contingent upon verification of identity and authorization to work in the United States. All persons hired will be required to complete Form I-9 and provide acceptable documentation as required by law. Please note that we may use artificial intelligence (AI) tools to screen, assess, or select applicants for this position. These tools may analyze application materials and assist our team in identifying candidates whose qualifications best match the requirements of the role. If you have questions about our use of AI in the hiring process, or would like more information, please contact us. •We reserve the right to pay above or below the posted wage based on factors unrelated to protected classifications. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.