Guest Experience Lead / Game Master Zero Latency VR - Coral Square - 5.0 Coral Springs, FL Job Details Part-time $16 - $20 an hour 2 hours ago Benefits Employee discount Qualifications Spanish Customer support experience within hospitality industry Interpersonal skills Store closing procedures Store opening procedures Schedule management Customer engagement Venue guest services Event customer service Full Job Description Guest Experience Leads at Zero Latency VR have the exciting privilege of being Experience Ambassadors -- hosting, educating, and guiding customers through our world-leading experiences in Free-Roam Virtual Reality, being a steward of the brand, and proactively taking care of the store and all equipment. Applicants for this role should be prepared for the following responsibilities and possess the following characteristics:

Responsibilities Include:

Enthusiastic Customer greeting and education Customer check-in, suit-up and suit-down Visitor Management, facilitating customer traffic and managing bookings and party/event reservations efficiently Track and manage promotions, discounts, packages, and store offerings Presenting the player safety briefing and hyping players for their experience Managing in-game sessions and ensuring player safety Capturing Positive Customer Experiences in Reviews. Upselling when appropriate. Active participation in, and contributions to team Social Media and venue projects Maintenance and repairs of Venue Equipment and Software. Maintaining thorough cleanliness of the entire venue and all equipment Opening/closing the venue, auditing sales and accounting for cash Data collection and data entry tasks (examples: in-store task checklists, call logs, tech issues, customer feedback, channel audits, social media)

Required Characteristics:

Problem-solving mentality in the face of all challenges, including poor guest experiences. Must be a Team Player, High Energy, Charismatic, Sociable, Good with People, Well Spoken Takes Initiative, Proactive Work Ethic, Can work Independently High Resilience, Not easily discouraged in the face of adversity (rude customers, technical issues, busy venue, loud overbearing customers) Responds well to constructive feedback or corrections 2+ years of customer service experience in the entertainment/hospitality industry Comfortable managing high-pressure situations, good problem-solving skills Punctuality, Presentability, Proactivity, Initiative, Coachable, Learning Attitude Ability to give 100% to your job each day Ability to speak Spanish is a major plus

Availability Requirements:

Availability all day on Fridays, Saturdays, and Sundays is non-negotiable (10am - 9pm Fr/Sat, 11am-7pm Sun).

Job Type:

Part-time Pay:

$16.00 - $20.00 per hour Expected hours: 8.0 - 20.0 per week

Benefits:

Employee discount

Work Location:

In person