Game Master/Game Host

Game Master/Game Host Escapology Naperville Naperville, IL Job Details Part-time From $15 an hour 5 hours ago Benefits Employee discount Flexible schedule Qualifications Computer literacy Working with children Food service Theater Guest services Cash handling Full Job Description Overview Escapology is the world's fastest growing escape game franchise, with over 80 venues signed and 53 operating around the world. Based at our store in Naperville Illinois, we are seeking Game Masters and Game Hosts to join our team as we open the store to guests. The successful applicants will become an integral part of our team as we develop this exciting new venue. You'll report directly to the Venue General's Manager. Responsibilities Lead and facilitate engaging games, activities, and events tailored to diverse guest groups, including children and families. Manage event setups, ensuring all equipment and materials are prepared for seamless execution. Provide exceptional customer service by greeting guests warmly, answering questions, and assisting with game instructions or event details. Handle guest conflicts or concerns promptly and professionally to maintain a positive atmosphere. Oversee point of sale system handling during ticket sales or merchandise transactions with accuracy and integrity. Ensure safety protocols are followed at all times, including supervising guest behavior and responding swiftly to emergencies if needed. Collaborate with team members to create themed events or special programs that enhance the guest experience. Skills Experience in events management or coordinating group activities to ensure smooth operations. Strong conflict management skills with the ability to resolve issues tactfully and efficiently. Excellent customer service and guest services skills to foster a welcoming environment. Cash handling experience demonstrating accuracy and trustworthiness during transactions. Working with children and experience engaging young guests effectively and responsibly. Public speaking abilities to confidently lead groups and communicate instructions clearly. Background in food service or hospitality enhances your ability to serve guests professionally in a resort or entertainment setting. Theater or performance experience is beneficial for creating lively, engaging interactions that captivate audiences. This role is perfect for energetic individuals who thrive in lively environments, enjoy entertaining others, and are committed to delivering memorable guest experiences. General Characteristics Outgoing and confident with good communication skills. Welcome guests with a warm welcome, smile, and positive attitude. Flexibility for hours worked with weekend availability. Must be able to stand, stoop and lift objects up to 20 pounds during a shift. Fun and friendly. Basic computer operation with the ability to type quickly and accurately. Able to multitask; able to manage high pressure situations. Good initiative; does tasks that need doing without needing prompting. Able to work within a team; a good team player. Join us in creating fun-filled moments that leave lasting impressions!

Pay:

From $15.00 per hour

Benefits:

Employee discount Flexible schedule Application Question(s): Are you available on weekends and evenings? Are you at least 18 years old? Ability to

Commute:

Naperville, IL 60540 (Required)

Work Location:

In person