Escape Room - Game Master Break Out Charleston Charleston, SC Job Details Part-time $13 - $15 an hour 20 hours ago Benefits Employee discount Flexible schedule Qualifications Record keeping Computer operation Customer communication Public speaking Conflict de-escalation High school diploma or GED Venue customer assistance Venue guest services Full Job Description Overview Break Out Charleston is looking for an energetic and talented "Game Master" to assist with our guests. Geeks, gamers, actors, comedians, people-persons and fun-loving entertainment specialists are all encouraged to apply! Game Masters help create the energy and excitement necessary for customers to have a genuine Escape Room experience while calming fears and providing the help and clarity teams need to succeed. They provide an enthusiastic attitude while maintaining a professional, service-oriented focus. Game Masters are team players who deliver flawless experiences to our customers by hosting, explaining, facilitating, and monitoring our Responsibilities Lead and facilitate various games and events, ensuring all participants understand the rules and objectives. Manage guest interactions with a focus on exceptional customer service and guest satisfaction. Handle any conflicts or challenges that arise during gameplay with professionalism and poise. Oversee cash handling processes during events, ensuring accurate transactions and record-keeping. Provide guidance and support to guests, enhancing their overall experience through effective communication and hospitality. Collaborate with team members to plan and execute events smoothly, ensuring all logistical aspects are covered. Utilize public speaking skills to engage participants, maintaining enthusiasm and energy throughout the event. Ensure safety protocols are followed at all times, particularly in environments involving children or physical activities.

Key Qualifications:

Commitment to treating every customer as valuable and worthy of 100% focus Ability to work in a fast-paced environment and deal well with change Invigorated by constant personal interaction Detail orientation and high level of focus Strong communication and interpersonal skills with the ability to effectively lead groups of 2-30 Basic computer skills Commitment to learning and growing in core skill sets humility, teach-ability and the ability to handle constructive criticism with maturity Experience Previous experience in escape rooms industry, events management, or hospitality is preferred. Strong background in customer service, with a focus on guest services. Skills in conflict management are essential to navigate challenges effectively during events.

Job Type:

Part-time Pay:

$13.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule

Education:

High school or equivalent (Required) Shift availability: Night Shift (Preferred) Day Shift (Preferred) Ability to

Commute:

Charleston, SC 29407 (Required)

Work Location:

In person