TechOps Supervisor

Job Description Job title: TechOps Supervisor

Location:

Phoenix, AZ or Remote

Duration:

Direct Hire Work Location and Schedule:

1st choice would be a candidate in Arizona that can come into the office. However, they will consider remote candidates. This is a remote based position, working from your home office. Typical working hours are Monday- Friday 8am-5pm. Schedules may be adjusted to accommodate business needs in a 24x7 environment. Top Skills Hands-on people leadership Monitoring and observability experience (Datadog preferred) Amazon Web Services operational experience Familiar with modern release and deployment processes Key Responsibilities Lead Monitoring and Production Technical Support teams Improve incident response, problem analysis, and change readiness Ensure accurate telemetry, tagging, dashboards, and alerts Reduce incident counts and improve time-to-resolution Leadership Traits Calm, structured, communicative Creates repeatable operational processes Strong coaching and feedback skills Comfortable holding teams accountable Ideal Backgrounds Operations Supervisor Network Operations Center Supervisor Site Reliability or DevOps Lead who has managed people 3 years TechOps, SRE, DevOps or similar experience + 2 years leadership experience Job Purpose Join our global team as a partner in Information Technology, supporting our Technical Operations business unit. We are seeking a strategic and people?focused TechOps Supervisor to lead a team dedicated to enabling product teams (PTS) through operational excellence, observability modernization, and SDLC maturity. This role is leadership?first, responsible for developing talent, driving roadmap execution, and establishing strong operational practices across teams. The Supervisor provides structure, coaching, and cross?functional alignment. While the role remains technically engaged, hands?on work is secondary to leading people, setting direction, and enabling organizational execution. Key Responsibilities Leadership & Strategy

• Lead and mentor a team of Specialists, fostering a culture of ownership, accountability, collaboration, and continuous learning.
• Own the TechOps roadmap for the team's area of responsibility and execute a 3?year plan by translating strategy into quarterly deliverables focused on: PTS support SDLC observability and DORA?aligned delivery metrics IaC maturity and automation/toil reduction Observability modernization (tagging, instrumentation, tracing)
• Manage the full people?

leadership lifecycle:

hiring, onboarding, goal setting, performance reviews, compensation inputs, coaching/corrective action, and IDPs.

• Establish structured operating rhythms (1:1s, team cadences, retrospectives, planning cycles) and provide clear communication on progress, risks, and outcomes. Operational Enablement
• Enable Change and Problem Management teams to leverage observability signals for change risk evaluation and release quality assessments; support training on SLOs, DORA metrics, and CI/CD telemetry dashboards.
• Partner with the Incident Response Team (IRT) to mature alert hygiene, reduce false positives, validate procedures, and improve tagging/ownership of alerts.
• Support datadog?equivalent on?call and incident workflows by maturing analytics dashboards, escalation paths, and runbook/operational readiness.
• Participate as an escalation point in a 24x7 environment during incidents or surge periods.

Technical Oversight & Execution (Hands?

On When Required)

• Provide guidance on and review of: CI/CD operational readiness and release?quality signals Monitoring/alerting standards, runbook maturity, and alert ownership IaC and observability?as?code implementations (Terraform and automation tooling)
• Champion automation and IaC maturity to reduce toil and improve reliability.
• Ensure systems meet operational standards for scalability, performance, security, and cost efficiency through structured reviews and continuous improvement.

Cross?

Functional Collaboration

• Partner with development teams on service reliability, instrumentation, and operational readiness.
• Act as a liaison across TechOps, Engineering, Security, and IT to support developer productivity and platform improvements.
• Communicate initiatives, risks, and business impacts clearly to both technical and non?technical audiences. Required Skills & Experience
• 2+ years of formal people leadership with direct reports (hiring, coaching, performance cycles, compensation inputs, IDPs).
• 3+ years in TechOps, DevOps, SRE, or similar operational/reliability roles.
• Demonstrated experience leading teams or programs, executing roadmaps, and delivering measurable outcomes.
• Proven ability to guide IaC maturity (Terraform or equivalent), automation initiatives, and operational readiness practices.
• Strong foundation in SDLC operational metrics (DORA), CI/CD telemetry, and delivery/reliability signal adoption.
• Solid observability fundamentals at scale: instrumentation, tagging, alert quality, SLO monitoring, and monitoring strategy.
• Functional AWS experience (EC2 and one or more of ECS/EKS/Fargate/Lambda, API Gateway/load balancing).
• Proficiency in Python and/or Bash sufficient to guide and review team automation work.
• Strong communication and cross?functional partnership skills. Preferred Qualifications
• 5+ years total experience in TechOps/DevOps/SRE with increasing responsibility (team or program leadership).
• Deep understanding of observability capabilities such as APM, service topology/mapping, CI pipeline visibility, distributed tracing, SLO frameworks, and incident/on?call analytics in modern observability platforms.
• Experience with configuration management tools such as Ansible or Chef.
• Familiarity with DevSecOps practices and compliance frameworks (PCI?DSS, CIS Benchmarks, release governance).
• Exposure to AIOps, service ownership models, and hybrid/multi?region operational environments.
• Experience working in large enterprise or scaled environments.

Applicant Notices & Disclaimers For information on benefits, equal opportunity employment, and location-specific applicant notices, click here At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. This position's starting pay is: $74900.00/yearly.