Tier II Specialist 4.3 4.3 out of 5 stars McKinney, TX 75069 $32
- $34 an hour
- Full-time Review Wave 20 reviews $32
- $34 an hour
- Full-time At Aloha, we're a leading SaaS health-tech company dedicated to providing innovative solutions that elevate the patient experience for healthcare providers.
Our mission is to drive growth, improve practice operations, and advance innovation in the healthcare industry — and we're looking for passionate, driven team members to join our awesome team. We're proud to share that we've been recognized on the Inc. 5000 list for six consecutive years from 2020-2025 , and we're just getting started. As we continue building momentum and preparing for our next phase of growth, we're looking for high-performing team members who are ready to grow with us. About the Role As a Tier II Specialist , you'll play a key role in providing best-in-class technical support to our customers. This position is ideal for someone who enjoys solving complex problems, supporting customers, troubleshooting technical issues, and collaborating cross-functionally to create a smooth client experience. We're looking for someone with a strong technical support foundation, a history of top performance, and a natural drive to go above and beyond. Perks & Benefits Weekly in-house chiropractic care 4 company-provided lunches per week Professional development training and growth opportunities Full medical, dental, and vision benefits 401(k) with company match up to 4% Flexible vacation and paid time off Short-term disability and life insurance What You'll Do Serve as a primary technical point of contact for clients through scheduled calls, email, and support tickets. Troubleshoot and resolve application-related issues, integration concerns, performance issues, and configuration problems. Diagnose and assist with server-side issues, connectivity problems, and system errors across hosted environments. Monitor incoming support requests, prioritize issues based on urgency, and provide timely follow-up and resolution updates. Conduct scheduled client support and implementation calls to review issues, provide technical guidance, and support successful platform usage. Collaborate with the onboarding team to assist with new client setup, system configuration, and initial connection/integration processes. Document troubleshooting steps, resolutions, and client interactions within internal support systems and ticketing platforms. Escalate complex technical issues to senior engineering or development teams when needed. Verify issue resolution through testing, validation, and client confirmation. Maintain a high level of professionalism and customer service while managing multiple client requests and priorities. Identify recurring technical issues and recommend process or system improvements to enhance the client experience and improve operational efficiency. Skills 1-3 years of previous experience in technical support or a similar role. Ability to thrive in a fast-paced, high-growth environment. Experience with Salesforce, Jira, and SQL preferred. Strong troubleshooting, problem-solving, and critical thinking skills. Excellent written and verbal communication skills. Strong listening skills and the ability to explain technical concepts clearly. Highly organized with the ability to manage multiple priorities and follow through on commitments. Self-motivated, enthusiastic, and eager to learn. Positive attitude, competitive spirit, and strong desire to contribute to team success. Join the Aloha Team If you're passionate about solving problems, supporting customers, and growing your technical skill set in a fast-paced SaaS environment, we'd love to hear from you!
Pay:
$32.00
00 per hour
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance
Work Location:
In person
