Program Manager Airport Operations KR Contracting, Inc - 3.7 Santa Rosa, CA Job Details Full-time $127,500 a year 1 day ago Qualifications Performance reviews Management Phone communication Workplace dispute resolution High school diploma or GED Full Job Description Program Manager Airport Operations Job Skills / Requirements The Program Manager oversees TSA Screening Partnership Program (SPP) screening operations at Charles M. Schulz-Sonoma County Airport (STS). The Program Manager supervises screening personnel, ensures compliance with TSA and company requirements, coordinates training, and supports safe, efficient operations. Minimum Qualifications Five (5) years of supervisory or management experience in aviation security, airport operations, federal security contracting, military, law enforcement, or a related field. Three (3) years of personnel leadership experience. Experience managing daily operations and employee performance. Strong leadership, organizational, communication, and conflict resolution skills. Ability to make sound decisions in a fast-paced environment. Ability to obtain and maintain a U.S. Government Secret Security Clearance. U.S. Citizenship required. Bachelor's degree preferred; equivalent education and experience considered. Preferred Qualifications Former TSA Supervisory Transportation Security Officer (STSO) or higher. TSA Screening Partnership Program (SPP) experience. Experience supervising airport screening personnel. Knowledge of TSA SOPs, National Training Plan (NTP), and directives. Experience with employee relations, investigations, corrective actions, and emergency response. Essential Duties and Responsibilities Supervise supervisors and Transportation Security Officers. Ensure compliance with TSA, company, and contract requirements. Manage staffing, scheduling, performance, and operational improvements. Coach, evaluate, and develop employees. Coordinate hiring, onboarding, training, and certifications. Conduct employee inquiries, investigations, and performance documentation. Resolve passenger concerns and maintain customer service standards. Prepare operational and incident reports. Serve as liaison with TSA, airport, and company leadership. Manage operational supplies, equipment, and records. Support emergencies and 24/7 airport operations. Perform other assigned duties. Physical Requirements The physical requirements below are representative of those needed to perform the essential functions of this position: Stand and walk for extended periods throughout airport facilities. Occasionally lift and carry up to 25 pounds. Travel between terminals, checkpoints, baggage screening areas, and offices. Communicate effectively in person, by phone, and in writing. Respond quickly to emergencies and exercise sound judgment under pressure. Work in indoor and outdoor environments as operational needs require. Additional Information This job description outlines the primary duties and qualifications of the position and is not intended to be all-inclusive. Responsibilities may change based on operational needs. Certification Ability to obtain and maintain a U.S. Government Secret Security Clearance Education High school diploma or GED required Bachelor's degree preferred Reports To Director of Airport Operations KR Contracting, Inc. is an Equal Opportunity Employer and provides equal employment opportunities to all applicants and employees in accordance with applicable federal, state, and local laws. Reasonable accommodations are available for qualified individuals with disabilities throughout the hiring process. Applicants needing accommodation should contact Human Resources. Employment is contingent upon meeting all pre-employment requirements, including employment eligibility verification, applicable background investigations, drug screening (when required), and all TSA, airport, client security, credentialing, and clearance requirements. Continued employment requires maintaining all required client approvals, airport credentials, facility access, and security clearances.