Job Description Help for Job Description. Opens a new window. Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience—especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys—saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities o Weekends and holidays are a must o Previous 1+ year customer service experience is preferred - Paid Training All airport hired employees must also assist with Cruise Operations... This requires standing for long periods of time, lifting & moving baggage weighing up to 70lbs consistently throughout the shift, the ability to work outside in various weather conditions, and the ability to complete all required compliance training in a timely manner. Please speak with the manager for further details.

Position:

Wheelchair Assistant o Weekends and holidays are a must o Previous 1+ year customer service experience is preferred - Paid Training All airport hired employees must also assist with Cruise Operations... This requires standing for long periods of time, lifting & moving baggage weighing up to 70lbs consistently throughout the shift, the ability to work outside in various weather conditions, and the ability to complete all required compliance training in a timely manner. Please speak with the manager for further details. A Wheelchair Assistant works at an airport facility and provides assistance to passengers traveling in wheelchairs. Responsibilities include pushing passengers in a wheelchair to and from their arrival/departure gate, and assisting passengers with moving luggage to their vehicles, taxi stands, parking shuttle stations, and rental car stations. Wheelchair Assistants must maintain a friendly and positive attitude and always be attentive to each passenger's individual needs.

Communicating effectively and clearly. Asking each passenger the safety and security questions This is a physically demanding position which requires on-the-job security training and the ability to receive all applicable airport security badges. All airport hired employees must also assist with Cruise Operations... This requires standing for long periods of time, lifting & moving baggage weighing up to 70lbs consistently throughout the shift, the ability to work outside in various weather conditions, and the ability to complete all required compliance training in a timely manner. Please speak with the manager for further details.

• Push wheelchair passengers to and from gates
• Roll customer-occupied wheelchair safely down the jet bridge
• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
• Complete any necessary wheelchair or incident reports
• Follow dispatcher gate orders
• Maintains a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passenger with any problems, questions, or concerns
• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
• Exceed customer service standards
• Carry out other duties as assigned