Lead Passenger Service Ramp Agent

MenziesAviation

•

Albany, Georgia

•

PERMANENT

Updated 09/02/2026

Job Description

Job Summary

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Lead Passenger Service Ramp Agent is responsible for overseeing daily ramp operations to ensure the safe, efficient, and timely handling of aircraft, baggage, cargo, and passenger support services. This position serves as the primary point of contact for frontline ramp agents, providing leadership, training, and operational guidance while maintaining compliance with airline, airport, customer, and regulatory requirements.

What you will be doing

Lead and coordinate the activities of ramp agents during assigned shifts.

Ensure safe loading and unloading of passenger baggage, cargo, and mail.

Monitor aircraft arrival and departure activities to ensure on-time performance.

Assign daily work tasks and provide operational direction to team members.

Conduct pre-shift briefings and communicate operational updates.

Assist with aircraft marshalling, pushback, wing walking, and towing operations as required.

Monitor compliance with FAA, TSA, OSHA, airport authority, and company safety regulations.

Inspect equipment and report maintenance or safety concerns promptly.

Train and mentor new employees on ramp procedures, safety practices, and customer service expectations.

Ensure proper baggage handling procedures are followed to minimize damage and mishandled baggage.

Complete operational reports, incident documentation, and shift logs.

Coordinate with airline representatives, operations personnel, and other airport departments to resolve service issues.

Respond to operational irregularities, flight delays, and emergency situations.

Maintain a clean and organized work environment on the ramp and in operational areas.

Assist supervisors with staffing needs, attendance monitoring, and performance feedback.

Perform other duties as requested.

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

High school diploma or GED

Must be 18 years of age or older

Six (6) months of customer service or warehouse experience

Valid drivers license may be required

Ability to work in a physically demanding and fast-paced environment

Strong communication and teamwork skills

Ability to work flexible schedules, including nights, weekends, holidays, and overtime

Ability to work outdoors in varying weather conditions

Reliable attendance and punctuality

Must have reliable telephone and transportation

Previous airport, ramp, customer service, warehouse, or logistics experience

Airport ramp, gate areas, and terminal operations environment

Exposure to aircraft noise, weather conditions, and moving ground equipment

Fast-paced environment with strict operational deadlines

Frequent interaction with passengers and airline personnel

Ability to lift, push, and pull up to 70 pounds regularly

Ability to stand, walk, bend, kneel, and reach for extended periods

Ability to work outdoors in all weather conditions

Ability to safely operate ground support equipment and move throughout active ramp areas

Must be able to take verbally direct in English

Must be able to read, write, understand and carry out instructions in English

Must pass pre-employment and random drug tests

Must pass a pre-employment background check

Must meet necessary requirements to obtain a security sensitive identification badge

Must be in proper uniform or business attire as directed by company officials

Identification badges must always be visible

Adhere to company policies and procedures and participate in achievement of company objectives

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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