Do you love working with people, working outside, thrive in a fast-paced environment, and want to be part of the exciting world of aviation? CRJ Aviation LLC is currently hiring energetic, dependable team members to join out team! As a Cross Utilized Agent (CUA), no two days are exactly alike. You'll have the opportunity to work both behind the scenes on the ramp and face-to-face with out customers. The Cross Utilized Agent is expected to be able to, understand, perform, rotate between the duties of a Customer Service Agent and a Ground Operations Agent and ensure that safety procedures are followed in accordance with the airport, applicable laws, rules and regulations. The Cross Utilized Agent is responsible for providing customer service to all customers, including scheduled or charter services. Cross Utilized Agents must be attentive to the customer's needs, politely handling their inquiries promptly, and completing the required transactions per company policy and procedures The Cross Utilized Agent is also responsible for the handling of customer baggage, including loading and unloading on and off the aircraft, marshaling in and pushing back the aircraft, operation of ground service equipment (GSE), meeting arriving flights, providing service to departing flights, assisting customers with special needs, assisting customer service agents, as needed, and any other duties as assigned.

Required Skills/Abilities:

Effective communication skills, both verbal and written. Ability to work efficiently under time constraints. Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations. Have open availability to ensure that 75% of flights are being worked according to flight schedules. Must be well groomed and adhere to the dress code policy. Able to attend required training. Strong computer skills and ability to use general office equipment. Must be highly motivated with a positive attitude. Basic computer skills. CRJ Aviation is a drug free workplace. Pre-employment drug test required. Ability to pass airport background screening and receive an airport SIDA badge Ability to work in extreme weather conditions. Must be at least 18 years of age and possess a valid driver's license. Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers, as a requirement of the job. Must be able to pass a pre-employment background check and drug screen.

Duties/Responsibilities:

The ideal candidate must be people oriented, highly motivated with a positive and friendly attitude. Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats. Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments. Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate. Ensure compliance with FAA, TSA, airline, and airport regulations. Enforce safety/security measures and monitor sensitive safety zones. Assist Customers with special needs, i.e., Customers who need assistance in boarding Ad hoc assignments as requested by the Lead or Supervisor. Complete required reports. Meet arriving flights at baggage carousel to ensure proper handling of bags. Monitor's baggage carousel for unclaimed baggage. Stores unclaimed bags in baggage service office until claimed or turned over to system baggage services. Handles delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located, or the file is sent to systems baggage services. Inform customers of airline policies and procedures, re: lost, damaged, or replacement baggage and pilferage claims. Provides consequential expenses to applicable customers when there is a delayed bag. Ensure delivery of baggage to the affected customer for late arriving or miss-loaded bags. Follow-up with customers regarding lost baggage, replacement of damaged bags, car seats, strollers, etc. Track replaced, damaged, and miss-loaded baggage. Assists with lost and found articles. Load and unload baggage and co-mail of various weight and dimensions to and from aircraft and applicable airport baggage areas. Operate ground service equipment. Marshal aircraft to and from gates. Provide proper handling of baggage requiring special care. Service aircraft lavatories. Responsible for aircraft security searches and commissary security searches as required. Ensure ramp areas are safe and free of Foreign Objects Debris (FOD) and that all ground service equipment is properly maintained. Follow safety regulations, which include the proper use of ground service equipment and wearing proper safety items. Operate heavy, motorized machinery/equipment including, but not limited to tugs, tractors, belt loaders, bag carts, push-back tractors, deicers, etc. Able to communicate using a two-way radio. Effective communication skills, both verbal and written. Perform aircraft interior cleaning as required. Stock aircraft and carts with necessary supplies as required, i.e., in flight magazines and lavatory supplies. Inventory tracking as required. To qualify for this position, you must: Have a high school diploma or GED Have a valid driver's license Be at least 18 years old Pass a post offer pre-employment background check, drug test, including finger printing and a criminal history record check as required by Federal law Frequently lift bags or items weighing up to and including 50 lbs Occasionally lift bags or items weighing between 50 and 100 lbs Be authorized to work in the US Possess basic computer skills Have strong verbal communication skills Be willing to work a rotating schedule including afternoons, evenings, weekends, split shifts, delays and some holidays.

Job Type:

Part-time Pay:

$17.00 per hour

Benefits:

Employee assistance program On-the-job training Paid training Application Question(s): Do you have a valid driver's license? Do you have open availability? Able to work days, nights, weekends, holidays, delayed flights, split shifts? Able to push, pull, lift up to 100 lbs? Able to work in the outside elements?

Language:

English (Required)

License/Certification:

Driver's License (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person