Passenger Service & Ramp Agent (PSRA)

MenziesAviation

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Johnson City, New York

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PERMANENT

Updated 09/09/2026

Job Description

Job Summary

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

The Passenger Service Ramp Agent is responsible for supporting both passenger service and ramp operations to ensure safe, efficient, and on-time aircraft handling. This role assists with baggage handling, aircraft servicing, passenger assistance, and coordination of ground support activities while maintaining excellent customer service and compliance with airport safety regulations.

What you will be doing

Load and unload passenger baggage, cargo, and aircraft supplies safely and efficiently

Assist with aircraft arrivals and departures, including marshaling, chocking, and ground equipment setup

Transport baggage and cargo between terminals, aircraft, and designated airport locations

Provide passenger assistance, including wheelchair support, gate assistance, and customer service as needed

Assist passengers with boarding, deplaning, and connecting flight information when required

Operate ground support equipment such as belt loaders, baggage carts, tugs, and tow equipment safely

Ensure baggage is handled accurately and delivered to the correct flights

Safety, Security, Wellbeing and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What we are looking for:

• High school diploma or GED
• Must be 18 years of age or older
• Valid drivers license may be required
• Ability to work in a physically demanding and fast-paced environment
• Strong communication and teamwork skills
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime
• Ability to work outdoors in varying weather conditions
• Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

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