Facility Manager, Airport Operations SP+ United States, Virginia, Norfolk Sep 18, 2026 Facility Manager, Airport Operations Requisition

ID 2026-59364

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location

US-VA-NORFOLK

Location Name 56657 - (R)

ORF WC CONSORTIUM

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 2200 NORVIEW AVE Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City NORFOLK Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province VA Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 23518-5804 JobLocation_Header

NORFOLK VA

United States Position Type (Portal Searching) Full-Time Category (Portal Searching) Airport Services Management Overview Bags, a Metropolis company, is on a mission to make every moment matter for a world on the go. As part of the largest mobility network in North America, we combine innovative technology with a customer-first mindset to transform the travel experience-especially at airports. From curbside to gate, our services eliminate the stress of traditional travel by streamlining baggage handling, check-in, and other key touchpoints. With over 23,000 employees across 4,000+ locations in North America and Europe, we're reimagining how people move through their journeys-saving time, reducing hassle, and ensuring every step feels effortless and efficient. Responsibilities This position will oversee the Wheelchair, Baggage Handler and Skycap operation, while implementing and maintaining consistent regulatory regulations standards and safeguards. Assuring each airline client and traveling passenger remains highly satisfied with our service. Oversee the staff, consisting of Supervisors, Baggage Handlers, Wheelchair Assistants and Skycaps

Maintain records on company technology and required airline materials

Monitor, observe, coach and document the day-to-day activities of the operation and employees

Ensure corporate and area management are informed of any deficiencies

Effectively communicate with the client and guests to ensure consistent and satisfactory service levels

Respond to clients as well as corporate inquiries timely and effectively

Schedule and staff a busy 365 day a year operation

Manage/Supervise employees in accordance with company policy and practices/Provide progressive counseling for attendance and performance issues

Monitor and manage payroll to ensure accuracy

Facilitate and provide proactive customer/guest service

Create a team-oriented environment with positive employee morale

Identify and correct problems pertaining to productivity, standards and efficiency

Ensure that all audits to include: HR, financial, and risk management achieve satisfactory results - identify and correct issues noted on audits

Understand where applicable union contracts and develop effective working relationship with local labor unions

Provide support as well as leadership in special initiatives or projects as directed by regional or corporate management Qualifications At least two (2) years managerial experience

Experience in airline/hospitality, restaurant, tourism, retail, or armed forces

Excellent oral and written communication skills

Communicate effectively with employees and clients to ensure fulfillment of performance requirements

Maintain positive relationship with client representatives

Computer skills; proficient in Word, Excel, Outlook, applicant tracking, payroll system

Front-line management experience along with recruiting and staffing responsibilities

Must be able to handle multiple priorities simultaneously

Must be able to obtain an SIDA security clearance badge and successfully complete Ground Security Coordinator training ________________________________________ SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. Right to Work Poster SP+, a Metropolis Company, may utilize an automated employment decision tool (AEDT) to assess or evaluate your candidacy for employment or promotion. AEDTs are used to assist in assessing a candidate's application relative to the required job qualifications and responsibilities listed in the job posting. As part of this process, SP+ retains data relevant to your candidacy, including personal information, for a period that is reasonably necessary for the use of the tool. If you are hired for the position, your data may become part of your employee records. If you are an applicant to a York City job posting and wish to request an alternative selection process accommodation or have questions about our data retention policy, please contact Recruit@spplus.com. We are here to assist you. Location US-VA-NORFOLK