Courier Service Operations Coordinator Boston Courier Inc Waltham, MA Job Details Part-time | Contract $20 - $25 an hour 3 hours ago Qualifications Customer communication Teamwork Interpersonal skills Attention to detail Management reporting Time management Full Job Description We are looking for a reliable, organized, and proactive Courier Operations Coordinator to help manage daily courier operations and ensure deliveries are completed efficiently, accurately, and on time. The ideal candidate is comfortable working in a fast-paced environment, coordinating multiple drivers and deliveries simultaneously, communicating with customers and couriers, and quickly resolving operational issues. Key Responsibilities Coordinate daily courier and delivery operations. Assign deliveries and routes to couriers based on location, priority, availability, and workload. Monitor active deliveries and follow up on delays, or delivery issues. Make sure no deliveries are late. Communicate professionally with couriers, customers, clients, and internal teams. Provide couriers with accurate pickup and delivery instructions. Track delivery status and ensure orders are completed within required timeframes. Handle last-minute changes, cancellations, route adjustments, and other operational challenges. Troubleshoot delivery issues and identify practical solutions quickly. Maintain accurate records of deliveries, courier activity, and operational incidents. Assist with scheduling and courier coverage to ensure adequate staffing. Review delivery performance and report recurring operational issues. Ensure company procedures and customer service standards are consistently followed. Support management with daily operational reporting and administrative tasks. Qualifications Previous experience in courier operations, dispatch, logistics, transportation, delivery coordination is preferred. Strong organizational and time-management skills. Excellent verbal and written communication skills. Ability to multitask and prioritize in a fast-paced environment. Strong problem-solving and decision-making abilities. Comfortable working with computers, mobile applications, GPS/map systems, and operational software. Ability to remain calm and professional when dealing with unexpected issues. Strong attention to detail and accuracy. Ability to work independently as well as part of a team. What We're Looking For We are looking for someone who takes ownership, communicates clearly, and enjoys solving problems. The successful candidate will be dependable, detail-oriented, and able to keep operations moving smoothly even when priorities change throughout the day. What We Offer Competitive compensation Full-time employment Opportunity for growth within the operations team Fast-paced and collaborative work environment Training and support Opportunity to develop valuable experience in logistics and transportation Schedule Full-time 8am to 4:30pm How to Apply If you are organized, dependable, and enjoy coordinating people and logistics, we would like to hear from you. Please submit your resume and a brief summary of your relevant experience.

Pay:

$20.00 - $25.00 per hour Expected hours: No less than 40.0 per week

Work Location:

In person