Job Title:

Warehouse/Counter Service\nFull Time/Non-Exempt\n

Location:

Hickory, NC\n

Reports To:

Branch Manager Attention Applicants:

We are requesting that you submit your application with a resume attached OR complete question #5 with a full account of your work history. If you do not have a resume, please enter NA in the resume text box. Any questions? Please contact Meghan Allen in HR @ 1-888-240-3636

General Summary:

This position's duties include several areas of branch operations: answering telephone calls, servicing customers, using computer to generate invoice, loading item(s) in customer's vehicle. Responsible for the safe operation of all branch material handling equipment while pulling accurate orders, loading branch and customer vehicles.

Job Responsibilities:

Provide fast and friendly customer service by following \"Customer First\" standards, in person or over the telephone.\nDisplay positive attitude by greeting customers as they enter the branch.\nEnsure commitments made to customer are met/exceeds expectation.\nPull customer orders from warehouse and loads into company delivery trucks branch, customer vehicle or stage items for pick up while using safe material handling procedures.\nProduce and complete accurate paperwork including but not limited to invoices, and C.O.D.'s, special orders, vendor purchase orders, shipping and receiving paperwork.\nEnsure all product leaving the branch is billed. Collect payment via cash or credit card and by following all money handling procedures.\nFollow procedure to process all customer returns and warranties the same day it is received.\nUnload deliveries to branch by hand or by using material handling equipment (MHE) and place product in assigned stocking areas.\nEnsure safe and efficient operation of lift truck or other MHE. Keep forklift in good working order and properly maintained.\nImmediately reports damage, safety issues and accidents to supervisor.\nPerform all warehouse related duties including maintaining the appearance of the warehouse and entire facility. Duties include but are not limited to clearing of debris, pallets and cartons, sweeping, vacuuming, cleaning bathroom, emptying trash and tidying shelves.\nMaintain appearance of yard and parking area by removing trash daily.\nVerify accuracy of incoming orders by counting before product is securely stocked on racking and organized/stocked correctly to prevent damage. Immediately report discrepancies to supervisor.\nProcess, prepare and receive all product shipped by UPS.\nMake deliveries to customer locations whenever necessary or assist primary driver on delivery.\nOther duties as assigned.\n

Preferred Education and Qualifications:

\nBasic understanding of Heating and Cooling systems, parts and supplies is preferred but not required.\nExemplify excellent verbal communication skills with the general public and/or customers.\nExcellent attitude and interpersonal skills necessary to service customers in the branch, on the telephone or at the delivery site.\nDemonstrated proficiency while operating a computer and Prophet 21.\nAbility to read invoices, catalogs, stock numbers and descriptions to accurately identify items.

Work Environment:

\nFast-paced environment where frequent interruptions may occur. Requires frequent bending, climbing, movement, and lifting during physical loading/unloading of trucks and when stocking products. The employee is occasionally exposed to extreme cold and extreme heat. The work schedule is typically Monday through Friday and some Saturdays (half day). This is a safety sensitive position. What is R.E Michel Company?\nThe R.E. Michel Company was founded in Baltimore, Maryland in 1935 as a supplier to the home heating oil burner industry. Still family-owned and operated, we have grown to be one of our nation's leading wholesale distributors of HVACR and LP equipment, parts, and supplies. We operate in more than 300 locations with employees who service our customers with pride! Why Work for Us?\nWe can help you grow! At R.E. Michel Company, you will find many opportunities for advancement and training opportunities to help support your career. Our people are our greatest asset. From our local branch associates and field salespeople to our corporate support staff, they represent the finest professionals in the industry. Interested in learning more about R.E. Michel Company? Listen to what our employees have to say by visiting: https://youtu.be/P8qN13teMPs R.E.

Michel Company Benefit Package Includes:

Medical Insurance Dental Insurance Vision Insurance Prescription Plans Wellness Discounts through Blue365 Access to 24-Hour Nurse Advice Hotline Employee Assistance Program 401(k) Life and AD&D Insurance Supplemental Life and AD&D Insurance for Employees, Spouses/Domestic Partners and Dependents Short

and Long-term disability Critical Illness/Accident Insurance/Hospital Indemnity Insurance Employee Discount Employee Uniform Program Access to Working Advantage
Discounts on Entertainment, Shopping and MORE! Access to LifeMart
Discounts on Hotels, Apple Products and MORE! Career Advancement Opportunities & On-site training courses Weekly Pay
Every Friday

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