JOB CATEGORY

CUSTOMER

SERVICE / MEDICAL ASSISTING / COMMUNITY HEALTH / INSURANCE / ADMINISTRATIVE POSITION SUMMARY

This position includes duties as a Customer Access Representative and a Medical Assistant-in-Training. As a Customer Access Representative, it provides receptionist duties for the center and performs a variety of clerical duties including patient appointments and registration, management of patient flow, billing, and payment collections. As a Medical Assistant-in-Training, it assists the professional and para-professional staff in rendering health care. Must be enrolled in the PMS internal Medical Assistant training program for promotion to Medical Assistant II and complete the program within one year.

REQUIREMENTS EDUCATION AND/OR EXPERIENCE

CUSTOMER

ACCESS REPRESENTATIVE

High school diploma or general education degree (GED) required. Six months experience in healthcare setting OR one year administrative and/or customer service background. Computer experience required; ability to work with Windows-based programs strongly preferred. Experience or training in customer service industry preferred. Experience in medical billing preferred. Bilingual Spanish / English or Navajo / English preferred.

MEDICAL ASSISTANT-IN-TRAINING

High school diploma or general education degree (GED) required. Thorough knowledge of nursing aide duties preferred. Must be deemed competent in phlebotomy within 120 days of hire. Ability to speak Spanish or Navajo desired. Must be enrolled in the PMS internal Medical Assistant training program for promotion to Medical Assistant II and complete the program successfully within one year. If the program is not completed successfully within one year, the employee will be demoted to Customer Access Representative & Medical Assistant I job title and compensation level

CERTIFICATES, LICENSES, REGISTRATIONS

CUSTOMER

ACCESS REPRESENTATIVE

If required to assist with state Centennial Care / Medicaid enrollment and/or NM Health Insurance Exchange (NMHIX) enrollment, must successfully complete required state and federal health insurance enrollment assistance training programs and obtain related certifications before providing enrollment services and maintain current while required to provide these services.

MEDICAL ASSISTANT-IN-TRAINING

Have or be able to obtain First Aid and BLS/CPR certification within 30 days of hire date. Certification must meet the requirements listed in the document \"

BLS / CPR / ACLS

& First Aid Training Resources\" posted on Staurolite. It is your responsibility to keep your certification current at all times.

SCREENING REQUIREMENTS

BOTH

POSITIONS

This position requires successful completion of an initial post-offer of employment: According to PMS Human Resources Policy 205.006, \"Healthcare Personnel Testing & Immunization Requirements,\" this position must comply with required testing and immunizations. Testing and immunizations including TB, Hepatitis B (consent or waiver), Tdap, MMR, and Varicella, will be available at the employee's PMS health center. Influenza vaccines will be required according to dates set by the CDC and

NMDOH. CUSTOMER ACCESS REPRESENTATIVE

If required to assist with NM Health Insurance Exchange (NMHIX) enrollment, this position requires successful completion of a Criminal Records Check conducted by the NM Insurance Exchange as a part of their assistor's application process, prior to providing these services.

DRIVING REQUIREMENTS

Must possess and maintain a valid Driver's License. Must provide a current motor vehicle record. Must submit to a motor vehicle record check on an as needed basis and must maintain a satisfactory driving record that is within the limitations of PMS Human Resources Policy II.D.3, Automobile Usage, and applicable state and federal laws. Must comply with PMS Policies on Automobile Usage, II.D.3, Drug Free Workplace, III.H and applicable state and federal laws. May be required to complete transportation related trainings.

ABOUT PMS

Founded in 1969, PMS is a non-profit organization with over 1,300 employees providing services at 100+ locations in New Mexico. Our diverse services include primary care, dental, behavioral health, early childhood education, supportive living, and senior programs. We concentrate our resources on meeting the needs of underserved areas of New Mexico. We operate the largest network of federally qualified health centers in the state. PMS is not affiliated with Presbyterian Healthcare Services, Presbyterian Hospitals or Presbyterian Health Plan. WHY PMS? 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