Donation Acquisition Specialist Goodwill of the Finger Lakes

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4 Penfield, NY Job Details Full-time $20.50 an hour 22 hours ago Qualifications Customer communication Vehicle backing operations Basic math In-person customer service CDL A High school diploma or GED Donor relations Customer engagement Full Job Description The Donation Logistics Specialist supports donation acquisition operations by transporting mobile donation trailers, completing box truck pickups and drop-offs, and providing onsite assistance at any Rochester Attended Donation Center (ADC) location when not assigned to driving duties. This role ensures mobile and fixed donation sites remain operational, well supplied, and ready to serve donors, directly contributing to donation growth and mission support.

ESSENTIAL DUTIES & RESPONSIBILITIES

Trailer Transport & Mobile Site Operations 30% Drop off mobile donation trailers at scheduled locations and pick them up at the end of their deployment period. Ensure trailers are placed safely, securely, and in compliance with site requirements. Inspect trailers for cleanliness, safety, and operational readiness before and after use. Report maintenance or safety concerns as soon as they occur, no later than the end of the current shift. Box Truck Pickups & Deliveries 30% Complete box truck pickups and drop-offs for all donation acquisition initiatives, including community drives, special events, and high-volume locations. Load and unload donated goods safely and efficiently. Deliver supplies, equipment, and materials needed to support donation operations. Maintain accurate logs for routes, mileage, and completed assignments. ADC Support When Not Driving 30% Work in any Rochester ADC location when driving assignments are not scheduled. Assist with donation acceptance, customer service, and donor engagement. Support book processing, workspace organization, and downtime task completion. Maintain clean, safe, and organized work areas consistent with ADC standards. Reinforce donation guidelines and provide consistent donor experience across all sites. Operational Readiness, Technology & Communication Ensure mobile and fixed donation sites have necessary supplies such as bins, carts, and signage. Communicate site conditions, donation volume, and operational issues to management. Assist with setup and breakdown for donation acquisition events. Be familiar with the Donation Acquisition CRM platform and other required technologies to ensure accurate data entry, proper documentation, and clear communication across the team. Coordinate daily priorities and route adjustments with the Donation Acquisition Manager. Safety & Compliance 5% Operate all vehicles in accordance with organizational safety standards and DOT regulations. Conduct pre-trip and post-trip inspections on trailers and box trucks. Follow proper lifting, loading, and unloading procedures. Maintain a clean driving record and adhere to all traffic laws. Teamwork & Mission Support 5% Collaborate with ADC staff, transportation teams, and leadership to support donation growth. Represent Goodwill's mission and values in all donor and community interactions. Demonstrate reliability, professionalism, and a strong commitment to teamwork.

REQUIRED EDUCATION AND EXPERIENCE

High school diploma or GED required. Coursework or certification in logistics, transportation, supply chain, or warehouse operations preferred. DOT‑related safety training or completion of a defensive driving program is a plus. Minimum Experience 1 year of experience in warehouse, logistics, donation processing, or retail operations. Experience working directly with customers, donors, or the public. Preferred Experience 1-2 years of experience in driving box trucks, towing trailers, or performing transportation related duties. Prior experience operating mobile donation trailers, cargo vans, or similar equipment. Experience working in a fast paced environment with frequent lifting, loading, and unloading. Familiarity with basic technology platforms such as route tracking tools, CRM systems, or mobile communication apps. Experience working in a nonprofit, thrift, or mission driven organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals. Ability to compute rates, ratios, and percentages when completing mileage logs, fuel tracking, load counts, and basic operational reporting. Ability to apply basic mathematical concepts to weight limits, load distribution, and safe trailer/box truck operation.

WORK ENVIRONMENT

Work is performed across multiple Rochester ADC locations, outdoors at mobile trailer sites, and inside warehouse or donation processing environments. Exposure to varying weather conditions—including heat, cold, rain, and snow—while loading, unloading, or positioning trailers. Regular interaction with donors, ADC staff, and community partners in both indoor and outdoor settings. Noise levels may vary from moderate to high depending on location, equipment use, and donation volume. Work involves driving, towing, and maneuvering vehicles in busy public areas, parking lots, and community event spaces.

PHYSICAL DEMANDS

Ability to travel between locations for work-related duties, meetings, and operational support. Regularly required to move donations, supplies, and equipment; climb or balance on step stools or ladders; and stoop, kneel, crouch, or crawl when positioning trailers or organizing workspaces. Must frequently lift and/or move up to 50 pounds and occasionally more with assistance. May bend, twist, and turn while evaluating donations, loading/unloading materials, or transferring items from bins to processing areas. May be required to tag merchandise or complete tasks requiring the use of one or both hands for extended periods.

PHYSICAL AND WORKING ENVIRONMENT

Rarely (less than 0.5 hours per day) Continually (5.6

• 8.0 hours per day) Occasionally (0.6
• 2.5 hours per day) Frequently (2.6
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5 hours per day) N/A =

Not Applicable Weight:

Up to 10Ibs; Up to 20lbs; Up 35lbs; Up to 50lbs; Greater than 50lbs Activity Rarely, Occasionally, Frequently, Continuously or N/A Weight Stationary Standing Continuously Sitting Occasionally Walking Frequently Crawling Rarely Balancing Occasionally Lifting/Carrying Frequently Up to 50lbs Pushing/Pulling Frequently Up to 50lbs Bending Occasionally Squatting Occasionally Kneeling Occasionally Twisting/Turning Frequently Climb Occasionally Stoop Occasionally Overhead Reaching Occasionally Typing/Keyboarding Occasionally Driving (car/equipment) Frequently Critical Thinking/Organization Frequently Talking on Phone Occasionally Talking in Person Frequently Hearing in Person Frequently

ADDITIONAL CONSIDERATIONS

REQUIRED

CERTIFICATIONS & DRIVING REQUIREMENTS

Must have a valid Class A driver's license and pass a LENS certification with a clean driving record. Must be able to safely operate a truck and trailer, including backing, maneuvering, and towing. Must maintain a clean driving record and comply with all Goodwill and DOT driving standards.

SCHEDULING REQUIREMENTS

Flexible scheduling is required, including days, evenings, weekends, and holidays, based on donationacquisition needs. This position supports multiple Rochester locations and may require travel between sites throughout the day. Oncall availability is required for urgent trailer moves, special events, or operational needs. Goodwill of the Finger Lakes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.