SUMMARY OVERVIEW

The Service Hub Manager is responsible for overseeing the operations of the airport's service hub, ensuring seamless coordination and delivery of diverse airport services. This role involves managing a team of staff, overseeing daily operations, and ensuring compliance with all safety and regulatory standards. You will also be tasked with improving operational efficiency, enhancing customer satisfaction, and maintaining strong communication with various airport departments and external stakeholders. A key responsibility includes analyzing performance data to identify trends and areas for improvement and implementing strategic initiatives to drive service excellence.

RESPONSIBILITIES

Oversee the operations of the airport's service hub, ensuring efficient and effective services Manage and coordinate various service departments within the hub Develop and implement strategies to enhance customer satisfaction and operational efficiency Monitor performance metrics and implement improvements in service delivery Ensure compliance with airport regulations, safety standards, and company policies Lead, train, and motivate service hub staff to achieve high performance Manage budgeting, forecasting, and resource allocation for the service hub Liaise with airlines, stakeholders, and other airport departments for cohesive operations Handle escalated customer issues, providing swift and satisfactory resolutions Stay informed about industry trends and innovations to keep services competitive Supervise the maintenance and upkeep of service hub facilities and operational equipment Replenish and organize aircraft inventory to ensure readiness for departure Safely transport supplies and provisions onto aircraft in accordance with protocols Conduct pre

• and post-service inventory checks to maintain supply accuracy and accountability Manage and perform waste removal procedures in compliance with cleanliness and safety standards Clean interior in accordance with contract specifications Organize and maintain company vehicles, shops, lockers, and equipment Follow Quality Management System Procedures Organize staff schedules, workload distribution, and task assignments Conduct regular meetings to discuss performance, challenges, and strategy Prepare and present reports on hub activities, performance, and strategic plans to upper management Foster a positive work environment and a culture of continuous improvement Perform any additional duties as assigned by management Oversee the operations of the airport's service hub, ensuring efficient and effective services Manage and coordinate various service departments within the hub Develop and implement strategies to enhance customer satisfaction and operational efficiency Monitor performance metrics and implement improvements in service delivery Ensure compliance with airport regulations, safety standards, and company policies Lead, train, and motivate service hub staff to achieve high performance Manage budgeting, forecasting, and resource allocation for the service hub Liaise with airlines, stakeholders, and other airport departments for cohesive operations Handle escalated customer issues, providing swift and satisfactory resolutions Stay informed about industry trends and innovations to keep services competitive Supervise the maintenance and upkeep of service hub facilities and operational equipment Replenish and organize aircraft inventory to ensure readiness for departure Safely transport supplies and provisions onto aircraft in accordance with protocols Conduct pre•and post-service inventory checks to maintain supply accuracy and accountability Manage and perform waste removal procedures in compliance with cleanliness and safety standards Clean interior in accordance with contract specifications Organize and maintain company vehicles, shops, lockers, and equipment Follow Quality Management System Procedures Organize staff schedules, workload distribution, and task assignments Conduct regular meetings to discuss performance, challenges, and strategy Prepare and present reports on hub activities, performance, and strategic plans to upper management Foster a positive work environment and a culture of continuous improvement Perform any additional duties as assigned by management Oversee the operations of the airport's service hub, ensuring efficient and effective services Manage and coordinate various service departments within the hub Develop and implement strategies to enhance customer satisfaction and operational efficiency Monitor performance metrics and implement improvements in service delivery Ensure compliance with airport regulations, safety standards, and company policies Lead, train, and motivate service hub staff to achieve high performance Manage budgeting, forecasting, and resource allocation for the service hub Liaise with airlines, stakeholders, and other airport departments for cohesive operations Handle escalated customer issues, providing swift and satisfactory resolutions Stay informed about industry trends and innovations to keep services competitive Supervise the maintenance and upkeep of service hub facilities and operational equipment Replenish and organize aircraft inventory to ensure readiness for departure Safely transport supplies and provisions onto aircraft in accordance with protocols Conduct pre•and post-service inventory checks to maintain supply accuracy and accountability Manage and perform waste removal procedures in compliance with cleanliness and safety standards Clean interior in accordance with contract specifications Organize and maintain company vehicles, shops, lockers, and equipment Follow Quality Management System Procedures Organize staff schedules, workload distribution, and task assignments Conduct regular meetings to discuss performance, challenges, and strategy Prepare and present reports on hub activities, performance, and strategic plans to upper management Foster a positive work environment and a culture of continuous improvement Perform any additional duties as assigned by management

QUALIFICATIONS 18

years of age or older Must be legally authorized to work in the country of employment. Must hold a valid driver's license. Minimum 5 years of experience in airport operations or service management Proven leadership skills and experience in managing teams Strong understanding of airport safety and regulatory requirements Excellent organizational and time-management skills Proficient in data analysis and performance metrics Communicate effectively in English (reading, writing, speaking) Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal

• as applicable).

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays 18 years of age or older Must be legally authorized to work in the country of employment. Must hold a valid driver's license. Minimum 5 years of experience in airport operations or service management Proven leadership skills and experience in managing teams Strong understanding of airport safety and regulatory requirements Excellent organizational and time-management skills Proficient in data analysis and performance metrics Communicate effectively in English (reading, writing, speaking) Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal

• as applicable).

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays 18 years of age or older Must be legally authorized to work in the country of employment. Must hold a valid driver's license. Minimum 5 years of experience in airport operations or service management Proven leadership skills and experience in managing teams Strong understanding of airport safety and regulatory requirements Excellent organizational and time-management skills Proficient in data analysis and performance metrics Communicate effectively in English (reading, writing, speaking) Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, RAIC, TSA, Port Authority, U.S. Customs and U.S. Postal

• as applicable).

Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE

Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable Must be able to reach with arms and grasp with hands Must be able to push, pull Must be able to bend, stretch, squat, kneel Must be able to climb and work at elevated heights Exposure to moderate and at times high noise levels Exposure to Biohazards and/or Chemicals Exposure to outdoor elements Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable Must be able to reach with arms and grasp with hands Must be able to push, pull Must be able to bend, stretch, squat, kneel Must be able to climb and work at elevated heights Exposure to moderate and at times high noise levels Exposure to Biohazards and/or Chemicals Exposure to outdoor elements Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Ability to lift up to 70 pounds Prolonged standing and walking in an indoor/outdoor environment as applicable Must be able to reach with arms and grasp with hands Must be able to push, pull Must be able to bend, stretch, squat, kneel Must be able to climb and work at elevated heights Exposure to moderate and at times high noise levels Exposure to Biohazards and/or Chemicals Exposure to outdoor elements Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.