Account Supervisor Bilingual (21 - 23)

MenziesAviation

•

Tampa, Florida

•

PERMANENT

Updated 09/02/2026

Job Description

Job Summary

As a Passenger Service Supervisor, you will provide day-to-day work direction to passenger service representatives, ensuring the highest level of customer service and operational efficiency. Working under limited supervision, you will oversee the performance of your team, offering guidance and support to ensure smooth operations at all times.

Position Highlights:

Leadership Responsibility:

Provide guidance and direction to passenger service representatives to ensure smooth daily operations

Essential Duties and Responsibilities

Assigns employees to work specific jobs at front counter or airline account

Performs new employee introduction to work area, explains work rules, uniform policy, time clock process, office-terminal procedures and provides overview of department operations

Trains employees on specifics or assigns employees to work with an experienced representative

Ensures that employees are fully trained on company policies and procedures including telephone procedures, cash handling, security procedures and systems

Interfaces with other departments to ensure that service issues are addressed and corrected to ensure quality of service

Comfortably and continuously move/lift customer luggage with an average weight of 50 pounds, including some pieces exceeding 75 lbs.

Promptly handles all customer service complaints with a focus on positive resolution

Required Skills

Ability to supervise up to 10-15 passenger service representatives

Maintain a valid drivers license

One year college certificate or technical school, six months related experience or equivalent combination of education and experience

Must be available and flexible to work variable shifts including weekends and holidays

Must be able to stand for long periods of time at the ticket counter and gate check-in areas

Must be able to speak, read and write in English proficiently

Must have strong verbal and written communication skills

Knowledgeable of computer software programs

Must be able to pass all pre-employment testing to include a drug test and a physical

Must be Bilingual (English and Spanish) required

Benefits

Advancement Opportunities

Health Plans through Maritain Health that offer a variety of coverage

Dental Plans through Delta Dental

Vision Insurance Plan through Met Life Vision

Paid Vacation / Sick (fulltime employees)

Critical Illness Coverage Plan

Hospital Indemnity Coverage Plan

Voluntary Life and AD&D Insurance

401K Savings Plan

Employee Assistance Program

Prepaid Legal Coverage Plan

Identity Theft Protection Plan

Pet Discount Coverage and Pet Insurance Plan

Job and company information not to be copied, shared, scraped, or otherwise disseminated without explicit consent of JSfirm, LLC.