Job Summary:

The Flight Coordinator Manager is responsible for leading the Flight Coordination and Customer Service team while overseeing daily flight schedules, operational logistics, and client support. This position plays a critical role in maintaining safe, efficient, compliant, and customer-focused flight operations. The ideal candidate is a hands-on servant leader who can guide a team, manage multiple priorities, solve problems quickly, and help strengthen the systems and standards of a growing flight operation.

Responsibilities:

Lead, supervise, schedule, and support Flight Coordinators and Customer Service Representatives Oversee daily flight schedules and ensure all operational logistics are completed accurately and on time Serve as an escalation point for operational, scheduling, and client-related matters Monitor flights, weather, NOTAMs, airport conditions, and aircraft status Coordinate and communicate with flight crews, maintenance personnel, FBOs, vendors, and clients Arrange and oversee trip-related services Review itineraries, trip sheets, passenger information, and operational documentation for accuracy and completeness Maintain accurate operational records in accordance with company policies and applicable Part 91 and Part 135 requirements Develop, implement, and maintain departmental procedures, checklists, and service standards Train and evaluate Flight Coordinators and Customer Service Representatives Support employee onboarding, recurrent training, and continued professional development Identify operational gaps and implement solutions that improve safety, efficiency, communication, and client satisfaction Assist with after-hours operational coverage and respond to urgent matters when necessary Ensure aircraft are properly stocked, presented, and prepared for scheduled flights, including coordinating or assisting with interior cleaning when needed Provide exceptional leadership and customer support in a fast-paced aviation environment Support compliance with applicable TSA security programs, procedures, record-keeping, and passenger-vetting requirements. Perform other duties as assigned

Requirements:

College or technical degree required; degree does not have to be aviation-related Prior Part 91 and/or Part 135 dispatch, flight coordination, or aviation operations experience Prior experience working with TSA requirements, security programs, passenger vetting, or aviation security compliance Previous leadership, supervisory, or team-management experience Strong customer service background Excellent written and verbal communication skills Strong decision-making, organizational, and problem-solving abilities Ability to lead calmly and effectively during time-sensitive or irregular operations Ability to manage multiple flights, employees, clients, and operational priorities simultaneously High level of accuracy and attention to detail Availability to work a flexible schedule, including evenings, weekends, holidays, and after-hours coverage as operationally necessary Ability to successfully complete required pre-employment and random drug screenings Random drug screenings are required Preferred Qualifications Experience with Schedaero, Avinode, and Microsoft 365 Knowledge of FAA regulations applicable to Part 91 and Part 135 operations Familiarity with weather systems, NOTAMs, flight-tracking platforms, and flight-planning tools Experience developing operational procedures, training materials, or departmental workflows Experience managing aviation customer service or flight-operations personnel

What We Offer:

Competitive pay Opportunities for growth within the company Professional and team-oriented work environment Health, dental, and vision insurance 401K (coming soon) Paid Time Off & Potential for Bonuses If you are passionate about aviation and thrive in a fast-moving operational environment, we would love to hear from you. We are a small, family-owned and operated company, and are looking for servant leaders who want to come in and help us build the best flight operating department in the world. Habakuk 2:3