Connected Services Mid-Market Delivery Lead (Manhattan Associates)

at Accenture in Bentonville, Arkansas, United States

Job Description

WHO WE ARE

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We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn't mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformation and making it a reality where it matters. Help us show the world what's possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices with Reinvention Services and Engines. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality. C onnected Solutions sits at the crux of Supply Chain & Engineering and Technology as its Reinvention Engine help ing clients adopt the functional capabilities they need to differentiate in their industry with agility and speed. We leverage our vast partner ecosystem, deep functional knowledge and decades of industry experience to implement the right solutions. Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate,? operate ?and deliver value? provides ?an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.?? Mid-market is a Growth Driver for Accenture The Accenture Mid-market business is a core growth driver within Accenture, focused on helping Mid-market companies reinvent, scale, and compete with the agility? required ?in today's market. Mid-market organizations share the same bold ambitions as large enterprises, they are undergoing a significant transformation, driven by the need to modernize operations, accelerate growth, and respond to evolving industry demands. Accenture brings the full strength of our global capabilities-deep industry? expertise , ecosystem partnerships, and proven innovation-to make enterprise grade solutions accessible, scalable, and simplified for midmarket needs.? Powered by curated offerings, preconfigured solutions, accelerators, and AI enabled delivery models, Accenture Mid-market brings together teams across our global network to help clients drive real ROI, innovate faster, and transform with confidence. The Mid-market portfolio spans repeatable, industrialized solutions across technology, operations, security, cloud, and industry-specific needs to meet clients where they are on their reinvention journey.? We are looking to expand our Mid-market team with the best talent, who have experience in the mid-market, across the business suite, and across functions, that will enable us to continue to drive transformations at scale.?

THE WORK

? As a? Delivery Lead for our Connected Solutions M id-Market Fulfillment (WMS, OMS, TMS ) , business group, you will oversee delivery execution across? multiple programs/engagements , ensuring? quality outcomes, client satisfaction, and strong team performance . You will also partner with Sales and Solution teams to? standardize and accelerate delivery ?by building? reusable solution assets ?and? templatized solution offers ?that improve? speed to value . Additionally, you will contribute to? proposal development ?and support/lead? client Orals ?for complex pursuits . Key Responsibilities ? A) Delivery Leadership Across Multiple Programs

+ Lead end-to-end delivery execution across? multiple programs or engagements ?( MM Fulfillment portfolio), ensuring delivery excellence and measurable outcomes.

+ Manage planning, delivery governance, escalations, and delivery risk across programs.

+ Ensure consistent delivery standards, operational discipline, and continuous improvement.

+ Develop and grow talent by coaching teams, reinforcing delivery best practices, and partnering with HR/leadership on capability building.

+ Partner with client stakeholders and internal functions to drive adoption of change and stabilize delivery performance.

? B) Drive Innovation, Standardization & Speed-to-Value

+ Identify repeatable delivery patterns and convert them into? solution assets , including:

+ delivery accelerators, reusable components, playbooks, reference architectures, and tooling approaches

+ Build and maintain ? templatized Fulfillment solution offers ?(where applicable), enabling faster proposal responses and reduced time-to-start for new engagements . Initial focus would be Manhattan Associates

WMS/OMS/TMS

but can opportunistically involve other Ecosystem partners.

+ Promote standardization across delivery methods to improve predictability, cost, and quality.

+ Support innovation initiatives that improve delivery throughput while maintaining risk controls.

? C) Solutioning & Sales Collaboration (Proposals)

+ Collaborate with Sales, Solution Architecture, and other bid teams to shape delivery strategy during pursuits.

+ Support proposal development by contributing:

+ delivery approach, governance model, staffing logic, and implementation plan

+ differentiators tied to reusable assets/accelerators and known delivery methods

+ Create or review proposal content to ensure it aligns with feasible delivery execution, commercial expectations, and client requirements.

? D) Support and Lead Orals

+ Participate in bid Orals and executive discussions to present delivery strategy and execution confidence.

+ Lead oral sessions where required -aligning storytelling across delivery, solution, and commercial commitments.

+ Support Q&A responses by coordinating with SMEs and ensuring consistent messaging across stakeholders.

? Travel may be required for this role. The amount of travel will vary from 25% to 75% depending on business need and client requirements.

Here's What You Need:

+ Minimum 10 years experience leading delivery for? small and large-scale transformation programs ?(or multiple concurrent programs) including demonstrated success with multi-functional stakeholder management , including client executives and internal leadership.

+ Minimum of 10 years of experience in WMS, logistics , or fulfillment technology.

+ Minimum of 10 years of experience leading large, complex WMS transformation programs in a client-facing capacity.

+ Minimum 10 years native SaaS Fulfillment / Manhattan solution

+ Minimum 10 years experience supporting bids (RFP/RFI), proposals, and/or orals in enterprise environments including experience building reusable assets, accelerators, or offerings that improve speed and predictability.

+ Minimum 10 years experience delivery governance, risk management, and program planning

+ Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate's Degree , must have minimum 6 years work experience

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Preferred:

+ Experience with solution architecture concepts (end-to-end, multi-service solution design).

+ Experience in operations mobilization / transition setups for new outsourcing or transformation engagements.

+ Demonstrated metrics-driven improvement (quality, delivery predictability, cost efficiency, etc.

+ Experience positioning Managed Services

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Preferred:

+ Technical Background in native SaaS Fulfillment / Manhattan solution is preferred.?

+ Experience with solution architecture concepts (end-to-end, multi-service solution design).

+ Experience in operations mobilization / transition setups for new outsourcing or transformation engagements.

+ Demonstrated metrics-driven improvement (quality, delivery predictability, cost efficiency, etc.

+ Experience positioning Managed Services

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