Management:

Oversees the day-to-day operations of their assigned areas

Receiving, Pick/Pack/Ship (Supervises a team of 2 part-time picker/packers) Works closely and regularly communicates with the Assistant Store Manager and Store Manager regarding all initiatives and team members related to their area.

Create/maintain work schedules and provide management for team members. Assign and delegate tasks to team members. Handle attendance and performance issues. Write and conduct periodic performance reviews.

Operations:

Strives for efficiency and completion of operational projects, tasks, and initiatives. All communication with all aspects of the team including but not limited to Replenishment Associates and Sales Team Members, Store Management and other departmental Managers and Supervisors, as well as customers and business associates on and off site. Communicate with Purchasing/Merchandising team with product issues.

Customer Service:

Intervene and handle challenging customers either independently or with the assistance of management. Address incoming emails, calls, etc. from customers and vendors. Maintain up-to-date system knowledge and processes.

Safety:

Understand and follow safety standards used by Lehman's to ensure safety for team members and guests. Other duties as assigned.

Education:

High School Diploma or GED required; some college-level coursework preferred.

Experience:

Previous warehouse experience in related fields required. Supervisory experience preferred. Prior experience with service supervision is desirable but not required to apply.

Skills and Abilities:

Customer service oriented

Ability to take care of internal and external customers' needs while following company procedures. Communication skills
Strong oral and written communication skills required. Organizational skills
Time and material sales skills. Ability to keep accurate records, data, paperwork. Ability to attend to daily, monthly and yearly calendar goals. Ability to focus on goals to obtain a predetermined result. Problem-Solving ability
Ability to deal with others in a variety of situations, control emotions, and work under stressful situations while implementing viable solutions. Computer skills
Working knowledge of computers required.

Language skills:

Ability to read, analyze, interpret, and communicate effectively using the English language. Ability to draft reports and business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Operations Supervisors are key points of contact for team members in our Kidron warehouse, as well as occasionally guests and outside delivery personnel. Operations Supervisors embody a customer first and team first attitude. They are the primary leader in their assigned. About Lehman's Lehman's was founded in 1955 by Jay Lehman in Kidron, OH

the heart of Amish Country
to serve the local Amish community with non-electric household goods.

Since then, Lehman's has grown into a visitor destination and an international business, shipping products all over the world. At Lehman's, we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members. With a retail store, website, and print catalog, Lehman's helps customers all over the world on their journey to a simpler life with practical products for the home and garden. Voted \"Amish Country's Best Destination\" 5 years in a row! We're the iconic store where everything old is new again! If you love to shop at Lehman's, you'll love working here!

Our Culture and Team Members:

With over 70 years in operation, Lehman's has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career here, with some team members exceeding 30 years of service. Rather than relying solely on our word, we invite you to speak with our team members directly to learn why they find Lehman's such a gratifying place to work. Check out what some of our team members had to say here. As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, and encouraging professional growth and excellence among our team members. At Lehman's, we: Do whatever it takes Give more than expected Are long-term focused Compensation Package for

Part-Time and Full-Time Team Members:

Competitive Salary:

We offer a competitive base salary commensurate with your skills, experience, and the current market standards. No Sundays or late evenings Holiday incentive pay Generous store purchase discount Fun and friendly co-workers Team member assistance program Attend fun company events 401k retirement plan with company matching

Insurance:

group medical, dental, vision, accident, life Paid time off and vacation Holiday pay Bereavement leave Jury/Witness duty pay Store charge account

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Referral program Retirement plan Vision insurance

Work Location:

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