Be the person members count on when they need help the most. As a Roadside Assistance Tow Technician, you'll deliver fast, safe, and compassionate service—turning stressful situations into positive experiences.

About Us:

AAA Hudson Valley proudly serves members across Albany, Rensselaer, Columbia, and Greene Counties.

Our mission is simple:

keep people moving safely. We value teamwork, professionalism, and a strong commitment to member service—without on-call or overnight shifts.

What You'll Do:

Provide emergency roadside assistance including towing, jumpstarts, fuel delivery, lockouts, and battery service Operate flatbed, wheel-lift, and battery service vehicles (cross-training provided) Deliver safe towing and recovery services with a strong focus on safety Maintain tools, paperwork, receipts, and cash bag in an organized manner Keep assigned vehicle clean and inspection-ready Interact with members professionally, courteously, and with empathy

What You Bring:

Clean NYS Driver's License with tow endorsement required (non-CDL acceptable) Must be at least 21 years old Flexibility to work days, evenings, weekends, and holidays Strong customer service and communication skills Basic automotive knowledge and comfort using tablets/iPads Positive, calm demeanor in high-stress situations Ability to work outdoors year-round in all weather conditions

Why You'll Love Working Here:

Competitive pay: $22.00-$24.00/hour based on experience $4/hour shift differential for hours worked after 7:00 PM $1,500 sign-on bonus No on-call or overnight shifts Full benefits package: medical, dental, vision, life insurance, and 401(k) Paid vacation, sick, and personal time Incentives for positive member feedback Full-time, regular schedule (7:00 AM-3:00 PM or 3:00 PM-11:00 PM) with rotating days off

Job Type:

Full-time Pay:

$22.00 - $24.00 per hour Expected hours: No less than 37.5 per week

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance

License/Certification:

Driver's License w/ tow endorsement (Required) Ability to

Commute:

Menands, NY 12204 (Required)

Work Location:

In person