Essential Function Through the state's 1115 Waiver initiative, the Screener/Navigator connects individuals with social care services, coordinates referrals, and supports clients in achieving better health and wellness outcomes by addressing social determinants of health (SDOH). Provide safe and reliable transportation to individuals with a range of disabilities in a wheelchair accessible van in order to gain access to community, events, supports, and services. Ensures all documentation is kept in compliance and submitted in a timely manner. Principal Activities Provide empathetic and culturally competent screening for social determinants of health to community members telephonically, virtually and/or in-person. Process screens and referral intake daily including calls with potential program participants, documentation, and insurance/eligibility verification. Receive, prioritize, monitor, and triage screenings and referrals that require service connections across community-based organizations. Managing incoming referrals received to ensure successful and timely connections are made between clients (community members) and the appropriate community partner that best meets community members' needs. Document progress and action taken with each referral and every interaction in the WNY Integrated Care IT platform, as required. Conduct In-Home Assessments with community members Maintain effective communication with community members and/or referring organizations to ensure acceptance and resolution of referrals by the receiving organization or to redirect the referral to another provider, if necessary. Handle consumer questions and concerns with excellent customer service, empathy, and patience. Attend WNY Integrated Care Screening/Navigation Workgroup. Provides transportation for Medicaid recipients to gain access to community, events, supports and services. This position is responsible for working within WNY Integrated Care social care technology and transportation platforms. Maintain a valid driver's license Maintaining a clean and safe driving environment. Abide by all road and safety rules and regulations. Establish effective communication channels with consumers and their providers. Complete all required trainings. Able to work independently and be a team player. Be accountable for all work-related job duties Contributes to team effort by accomplishing related results as needed or requested by supervisor and/or Executive Directors. Job Qualifications Associate's or Bachelor's degree in social work, public health, human services, or a related field; equivalent experience may be considered. Experience working with Medicaid populations, social services, or community-based care. Strong understanding of social determinants of health and health equity principles. Desire and compassion to work with diverse populations Valid driver's license with clean driving record is a MUST Current auto insurance Experience in a Human Service environment. Communicates well verbally and in writing. Proficient in Microsoft Office. Maintains a clean and safe working environment. Effectively manages multiple tasks and priorities Understands and performs job results in a non-judgmental manner. Ability to interpret policies, procedures, and other written materials Accepts supervision and follows through with supervisor recommendations. Treats colleagues, staff, and program participants with respect. Must be able to comply with HIPAA requirements. Interpersonal communication skills Behavioral Competencies Show compassion Accountability Creativity, innovation Global perspective/diversity Listening skills Team player Integrity Show compassion Loyalty Drives for results Communication, verbal, and written Follow up

Pay:

$19.50 per hour Expected hours: 35.0 per week

Benefits:

Dental insurance Employee assistance program Health insurance Paid time off Paid training Referral program Retirement plan Vision insurance

Trucking Driver Type:

Company driver Solo driver

Work Days:

Weekdays Weekends as needed

Work Location:

Hybrid remote in Olean, NY 14760