528151 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Purpose of the Job The PI Warranty / Troubleshooter Technician is responsible for troubleshooting, diagnosing, and repairing train systems during commissioning, warranty, and early passenger service phases. The role ensures fleet availability, reliability, and safe operation by supporting testing, commissioning, modifications, repairs, and maintenance activities. The technician provides technical expertise across teams while ensuring compliance with EHS standards and efficient execution of all field activities. Key Responsibilities Technical & Operational Activities Perform troubleshooting, diagnostics, and repair of mechanical, electrical, and system-level faults
Execute testing, commissioning, and warranty activities on vehicles
Replace failed components and perform corrective maintenance
Support fleet checks, inspections, and system validation activities
Manage logistical support and repair of commissioned vehicles and related facilities Failure Management & Continuous Improvement Record, report, and track equipment or subsystem failures
Perform preliminary root cause analysis and escalate to engineering or suppliers
Ensure timely response and follow-up of repair actions throughout the warranty lifecycle
Document all activities and results in certified tools (e.g., Maximo, GSI/SES)
Contribute to Return of Experience (REX) and continuous improvement initiatives
Deploy methods, tools, and best practices identified at site level Coordination & Interfaces Develop a clear and thorough understanding of Customer Acceptance Criteria
Collaborate with PI and O&M Leads to develop and improve Standard Operating Procedures (SOPs) and monitor deviations
Ensure seamless coordination with engineering, product introduction, logistics, industrial support, quality, and O&M teams
Coordinate with suppliers and subcontractors for issue resolution and technical support Execution & Logistics Support Execute assigned work orders and report any deviations or incidents immediately
Monitor and maintain on-site spare parts and inventory in coordination with PI Site Manager, logistics, and O&M teams
Identify and prevent critical material shortages that could impact operations
Support train recovery activities and manage access permits as required Compliance, Safety & Operations Ensure strict adherence to EHS policies and safe working practices
Participate in shop floor safety activities and promote a safe working environment
Maintain flexibility to work day/night shifts and be on-call as required to support continuous operations Qualifications & Functional Knowledge Education Technician degree in electrical, mechanical, or related field Experience 5-8 years of experience in electromechanical troubleshooting and maintenance Technical Skills Strong troubleshooting and fault-finding capability
Knowledge of electrical, mechanical, control, and embedded systems
Ability to read and interpret technical drawings and schematics Behavioral & Functional Skills Strong analytical and problem-solving mindset
Effective communication and reporting skills (written and verbal)
Ability to work in a dynamic, multi-team environment
High level of safety awareness in industrial environments Key Interfaces PI Customer Site Team (Manager, Engineers, Technicians)
Engineering & Design Teams
Logistics & Supply Chain
Quality & Safety Teams
Operations & Maintenance (O&M)
External Suppliers and Subcontractors Performance Indicators (Typical) Fleet availability and reliability
Response time to failures and issue resolution
Quality and effectiveness of troubleshooting actions
Compliance with safety and operational procedures
Accuracy and completeness of reporting You don't need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you'll be proud. If you're up for the challenge, we'd love to hear from you! Important to note
As a global business, we're an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We're committed to creating an inclusive workplace for everyone.
