Motor Vehicle Associate III

at State of Delaware in Dover, Delaware, United States Job Description This position is within the Commercial Driver License (CDL) Helpdesk, where the candidate will utilize a combination of technical knowledge, expertise, and problem-solving skills to support and manage CDL-related inquiries and issues. The candidate will serve as a key liaison, facilitating communication and coordination between the division and various federal and state agencies. The role involves handling a broad spectrum of functions critical to the efficient operation of the CDL Helpdesk, including but not limited to troubleshooting, issue resolution, system updates, and providing timely guidance to participants. The successful candidate will contribute to maintaining seamless operations, ensuring compliance with regulatory standards, and enhancing the overall experience for both internal and external customers. To view the entire job announcement and apply, Click Here .

JOB REQUIREMENTS

for Motor Vehicle Associate III Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Two years experience in document processing which includes reviewing and evaluating records for completeness and conformity with laws, rules, regulations, standards, policies and procedures, resolve deficiencies, interpret information, and track and monitor activities. Two years experience in customer service such as providing prompt, accurate, and courteous service to customers seeking information, answering requests as quickly as possible, ensuring customers are satisfied with service, and responding to complaints. Two years experience in applying motor vehicle laws, rules, regulations, standards, policies and procedures. Two years experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. One year of experience in operating equipment used in driver or vehicle services such as motor vehicle document scanners, motor vehicle authenticators, motor vehicle credential printers, brake machines and/or vehicle emissions testing equipment. Knowledge of staff supervision acquired through course work, academic training, training provided through an employer, or performing as a lead worker overseeing the work of others; OR supervising staff which may include planning, assigning, reviewing, and evaluating the work of others; OR supervising through subordinate supervisors a group of professional, technical, and clerical employees. Possession of a valid Driver's License (not suspended, revoked or cancelled, or disqualified from driving). Applicants who do not possess the preferred qualification will still be eligible to compete for this position if job requirements are met. Read, write and speak English and Spanish fluently. To view full details and how to apply, please login or create a Job Seeker account