A Transportation Traffic Controller monitors vehicle movement at airports, seaports, rail yards and stations, and large distribution centers. Monitors the takeoff and landing routes and schedules for airplanes at a commercial airport or military airbase. Coordinates the movement of large merchant vessels or cruise ships in and out of port.
The Traffic Supervisor oversees the facilities and operations team while greeting and creating a welcoming atmosphere for our clients.
Principal Job Duties:
Ensures staff adheres to rules of conduct, policies and procedures. Supervises, mentors, and trains staff on day-to-day activities. Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary. Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times. Assist customers over intercom system, in lobbies, lanes, and in the parking office. Responsible for completing reports related to daily revenue, parking lot capacities, equipment issues, and/or other reports requested by management. Assists with completion of facility monthly safety audits. Assists with periodic training as needed. Assists with assignment of duties to CSRs, maintenance/grounds, LPI clerks. Coordinates and communicates with Airport Operations staff as well as other airport agencies as directed by management. Resolves customer service issues or questions as needed. Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base. Other related duties as assigned.
Education/Experience:
High school diploma or GED required. 2 years of Supervisory experience required Strong customer service experience Parking industry experience is preferred
Skills:
Ability to communicate professionally and effectively. Ability to speak, read, and comprehend the English language. Must be open to feedback, differing opinions and other points of view. Demonstrates a sense of urgency and timeliness. Demonstrate the ability to seek improvement. Excellent teambuilding and interpersonal skills.
Physical Demands:
Ability to lift, push and pull at least 30 pounds. Ability to stand, walk and run for extended periods of time. Ability bend, stoop, squat and lift frequently throughout a shift. Willingness to work in the elements heat, wind, rain, etc. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.
FLSA Status:
Non-Exempt LAZ is an equal opportunity employer. We are an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions, and lactation), gender identity or gender including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We make all employment decisions, including, but not limited to, recruiting, hiring, training, and promoting our employees and administering our personnel policies, without regard to protected characteristics in accordance with applicable federal, state, and local laws and ordinances. We are dedicated to ensuring that all decisions regarding personnel are in accordance with our principles of equal employment opportunity. LAZ Parking participates in E-Verify.
