Job Description Help for Job Description. Opens a new window. Donation Center Attendant•

FT Gainesville Tower Center DC Regular Part Time Gainesville, FL, US Salary Range:

$14.00 to $14.00 Hourly 7341 NW 4th Blvd. Gainesville, FL 32607

Job Title:

Donation Center Attendant(DCA)

Department:

Donation Center Reporting to: DC Manager The Donation Center Attendant (DCA) works in the Goodwill Donation Centers. The DCA is responsible for delivering excellent customer service to every donor who visits the Goodwill Donation Center. The DC Attendant will greet each donor, remove the donations from the donors' vehicles, offer each donor a receipt, and thank the donor for donating.

Required Education :

High School or GED preferred

Required Experience:

Minimum of 2 years prior retail sales/customer service experience preferred. Licensure Valid driver's license. The employee must have a valid driver's license to drive their personal vehicle or a company vehicle as required by the employer to various worksite locations.

Other:

Must like to interact with people and be driven to succeed Must have excellent communication skills Energy and enthusiasm to help others An openness to learn and be a team player An excitement for a career in retail Able to handle customer service relations Must be able to read and comprehend Able to regularly lift very heavy objects Must have reliable transportation The employee must have a valid means of transportation to drive to various locations as required by the employer as travel is an essential duty. Job Duties Essential Duties Ensures excellent customer/donor relations by maintaining the highest standards of customer service as outlined by the customer service manual. 100% Responsible for providing an exceptional customer service experience through proactively engaging with and working to make the customer satisfied in every interaction. Greets donors and receives merchandise, providing the donor with a receipt, if desired. Completes housekeeping tasks to ensure a clean, safe, and friendly work area. Identifies the need for supplies. May be required to travel to other donation centers on an as-needed basis. Other duties as assigned Physical Requirements Standing Walking Lifting & Carry very heavy objects Kneeling Pushing/Pulling Bending/Stooping Reaching Turning Repetitive Motions Preferred Skills Reading Color Recognition Professional appearance

Hazards:

Housekeeping and/or cleaning agents Proximity to moving mechanical parts

SKILL REQUIREMENTS

Required Ability to meet the highest level of customer satisfaction Attention to detail and organization Respectful customer relationships Reliable, responsible, and dependable, with and ability to fulfill obligations. Reasoning and logic Sensitivity to the service population's cultural and socioeconomic characteristics Positive Attitude Ability to respond to customer correspondence appropriately. Preferred Verbal communication (including telephone) Written communication (including composition) Team-oriented and collaborative interpersonal relationships Ability to be sensitive to others' needs and feelings, and being understanding and helpful on the job Ability to accept feedback while dealing calmly and effectively with stressful situations. Ability to maintain professional composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. Goodwill Industries of North FL

• Good Careers Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Goodwill Industries of North FL
• Good Careers Center complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Goodwill Industries of North FL
• Good Careers Center employs only U.

S. citizens and aliens who are authorized to work in the U.S. in compliance with the Immigration and Nationality Act, 8 U.S.C. 1324B. which requires that all employees present original documentation that establish identity and employment authorization within 3 business days of the date employment begins (also referred to as the hire date). DFWP