Bilingual Operations Manager Valet Trash Services

Doorstep Valet Trash Operations Manager Job Title Operations Manager - Valet Trash Services Position Summary The Operations Manager is responsible for overseeing all daily operations related to doorstep valet trash services across a portfolio of multifamily apartment communities. This role ensures service excellence, operational efficiency, staffing performance, client satisfaction, safety compliance, and profitability. The ideal candidate is highly organized, people-oriented, operationally disciplined, and capable of managing field teams across multiple properties while maintaining strong relationships with property managers and regional leadership. Key Responsibilities Operations Management Oversee nightly valet trash operations across assigned apartment communities Ensure all trash collection services are completed on time and according to company standards Monitor route efficiency, service quality, and operational KPIs Conduct regular property inspections and quality assurance audits Resolve operational issues quickly and professionally Team Leadership Recruit, train, schedule, and supervise onsite supervisors and service valets Manage employee performance, coaching, accountability, and disciplinary actions Ensure adequate staffing levels for all service locations Build a positive, high-performance team culture Client Relationship Management Serve as the primary point of contact for property managers and regional clients Maintain strong relationships with multifamily partners Address customer concerns and service escalations promptly Participate in client meetings, property walks, and operational reviews Scheduling & Logistics Coordinate nightly routes and staffing assignments Optimize labor efficiency and operational coverage Manage supply distribution including bins, bags, PPE, and equipment Ensure proper vehicle and equipment utilization Financial & KPI Management Monitor labor costs, overtime, fuel usage, and operational expenses Track performance metrics such as: Service completion rates Resident complaints Labor efficiency Client retention Safety incidents Assist with budgeting and forecasting Safety & Compliance Enforce company safety standards and OSHA compliance Conduct safety meetings and field training Investigate incidents and implement corrective actions Ensure compliance with local waste handling regulations Qualifications Required 3-5+ years of operations management experience Experience managing hourly field employees Strong leadership and communication skills Ability to work evenings and weekends as needed Proficiency with Microsoft Office and operational software systems Valid driver's license and reliable transportation Preferred Experience in: Multifamily housing Waste management Logistics Facilities services Janitorial or route-based operations Bilingual (English/Spanish) preferred Bachelor's degree in Business, Operations, or related field preferred Key Skills Leadership Conflict resolution Operational planning Time management Client management Process improvement Team development Data-driven decision making Route optimization Problem-solving Work Environment Combination of field operations and office work Frequent travel between apartment communities Evening and nighttime operational oversight required Ability to walk properties, climb stairs, and lift up to 50 lbs occasionally KPIs 98%+ service completion rate <2% resident complaint rate Labor cost within budget targets Employee retention goals Client satisfaction scores Safety incident reduction Compensation Range Typical compensation for valet trash Operations Managers in the U.S.:

Base Salary:

$60,000-$65,000 Vehicle reimbursement Company health insurance

Pay:

$60,000.00 - $65,000.00 per year

Benefits:

Dental insurance Flexible schedule Health insurance Vision insurance

Work Location:

In person