Valet Parking-Operations Manager VPNE Parking Solutions - 3.5 Belmont, MA Job Details Full-time $65,000 a year 23 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Vision insurance 401(k) matching Employee discount Life insurance Qualifications Customer communication Team leadership Workplace dispute resolution English High school diploma or GED Driver's License Supervising experience Leading team collaboration initiatives Full Job Description Position Summary The Hospital Valet Manager is responsible for overseeing all valet operations within a healthcare environment, ensuring a seamless, safe, and customer-focused experience for patients, visitors, and staff. This role combines operational leadership with exceptional service delivery, maintaining efficiency while supporting the hospital's mission of compassionate care. Responsibilities Lead, train, and supervise valet team members to deliver high-quality, patient-centered service Manage daily valet operations, including staffing schedules, traffic flow, and vehicle logistics Ensure safe and efficient vehicle handling and parking procedures at all times Serve as the primary point of contact for patient and visitor concerns, resolving issues promptly and professionally Monitor and maintain compliance with safety policies, HIPAA awareness, and hospital regulations Conduct regular audits of service standards, appearance, and operational efficiency Manage incident reporting, including accidents, claims, or service disruptions Oversee cash handling procedures (if applicable) and maintain accurate financial records Analyze performance metrics and implement process improvements to enhance service delivery

Qualifications Years of Experience:

High school diploma or equivalent required; Bachelor's degree preferred

Language Skills:

Proficient in English both verbally and written

Requirements:

Friendly and Outgoing 3-5 years of supervisory experience in valet, hospitality, healthcare, or parking operations Strong leadership, communication, and conflict resolution skills Ability to work in a fast-paced, high-pressure healthcare environment Valid driver's license with a clean driving record Ability to operate a wide range of vehicles, including manual transmission preferred Familiarity with healthcare environments and patient sensitivity a plus

Benefits:

Paid weekly Medical, Dental, Vision 401K with up to a 5% match Discount programs Short-term disability Accident insurance Life insurance VPNE is a family-owned, fun, people-dedicated and rapidly growing company headquartered in the Greater Boston Area. We are the support services business partner to the most prestigious health-care institutions, commercial property owners and developers, financial institutions, and hospitality companies. We promote growth from within and instill our company's family values in an ever-expanding business. Our team members are energetic, friendly, and proactive in helping VPNE build its brands. We are proud to be a recognized leader in the hospitality and healthcare industries, looking for people like you to help us drive our clients' business and build their brand. VPNE is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.