Job Description Help for Job Description. Opens a new window. The Van Driver is responsible for providing safe, timely, and courteous transportation services to hotel guests. This role requires a strong focus on guest satisfaction, vehicle safety, and local area knowledge.

Whether transporting guests to and from the airport, nearby businesses, or local attractions, you will play a key part in creating a positive and welcoming experience. You will be focused on optimizing each guest's experience by living out our company purpose: "hospitality from our family to yours."

Job Responsibilities:

• Safely transport guests to and from the hotel, airport, shopping centers, and other approved destinations in a timely manner.
• Provide outstanding customer service by opening doors, assisting with luggage, and offering local recommendations on dining, attractions, and events.
• Maintain knowledge of guest groups, itineraries, and transportation needs to support seamless service.
• Communicate relevant information to the next shift, including guest requests, unresolved issues, and vehicle status.
• Follow all traffic laws, posted speed limits, and hotel transportation procedures to ensure guest safety.
• Promptly report accidents, injuries, vehicle malfunctions, or safety hazards to management.
• Maintain cleanliness of hotel vehicles by cleaning interiors and exteriors, fueling as needed, and ensuring regular maintenance is performed.
• Assist with keeping the porte-cochère, lobby entrance, and surrounding areas clean and orderly by removing trash,sweeping, mopping, or hosing down as needed.
• Deliver messages, run errands, or page guests throughout the property as directed.
• Greet each guest you encounter during your shift with a friendly smile and professional demeanor.
• Follow hotel procedures for handling lost and found items.
• Coordinate with other departments to resolve guest service requests or operational issues.
• Follow all safety and security procedures including emergency protocols, key control, and protection of guest and company information.
• Complete required safety trainings and report unsafe conditions or incidents to management immediately.
• Must maintain a professional appearance in accordance with company standards.
• Additional responsibilities may be assigned as needed to meet evolving business demands.