Functional Title:

Human Services Technician

Job Title:

CPI INV Unit HST I

Agency:

Dept of Family & Protectve Svc

Department:

CPS Investigations Region 8

Posting Number:

19987

Closing Date:

08/26/2026

Posting Audience:

Internal and External

Occupational Category:

Protective Services

Salary Range:

$3,007.34 - $3,946.25

Pay Frequency:

MonthlySalary Group:

TEXAS-A-11

Shift:

Day

Additional Shift:

Telework:

Travel:

Regular/Temporary:

Regular

Full Time/Part Time:

Full time

FLSA Exempt/Non-Exempt:

Nonexempt

Facility Location:

Job Location City:

EAGLE PASS

Job Location Address:

1593 S

VETERANS BLVD

Other Locations:

MOS Codes:

No military equivalent

Brief Job Description:

This position functions as an assistant to agency staff and supervisors in providing human services families involved in Child Protective Investigations (CPI) cases, including transportation and documentation of services provided. It also includes supervising visitations between parents and children and providing various clerical functions. The position interacts routinely with Texas Department of Family and Protective Services (DFPS) staff, representatives from various organizations, and the general public.

To learn more DFPS, please click here. Essential Job Functions (EJFs): Provides transportation for clients to and from appointments as requested by caseworkers and/or Unit Supervisor.\nObserves and/or supervises parent and child visits. Completes appropriate forms and documentation concerning client contact including data entry into IMPACT and other agency systems.\nMaintain out-going paper and/or electronic appointment calendar for scheduling requests made by caseworkers/supervisor. Performs other duties as assigned and required to maintain unit operations including performing various clerical duties such as typing, filing, faxing, copying, answering/receiving telephone inquiries, etc.\nPromotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts.\nAttends work regularly in accordance with agency leave policy. Knowledge, Skills and Abilities (KSAs): Knowledge of Child Protective Investigations Knowledge of community resources\nAbility to communicate effectively verbally and in writing.\nAbility to follow instructions.\nAbility to get work effectively with others.\nAbility to effectively supervise children of various ages.\nAbility to operate a personal computer, several software packages, and basic office equipment.\nAbility to work in an office supporting several staff members.

Registrations, Licensure Requirements or Certifications:

\nThis position requires use of the applicant's personal motor vehicle to complete job functions. Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance and license.

Initial Screening Criteria:

Graduation from high school or equivalent.\nOne-year full-time social services, clerical, secretarial, administrative support, general office, or FPS experience.

Acceptable Substitutions:

Thirty semester hours from an accredited college or university.

Additional Information:

Human Service Technicians may be required to work together with DFPS caseworkers in providing supervision of children without placement (CWOP). Children can vary in age, but primarily the population that will be worked with is children that can range from 10 to 17 years of age. Responsibilities of the position include assisting the DFPS caseworker with monitoring children and ensuring needs are met during their office or community location stay to include: safety, food, hygiene, education and entertainment/recreational activities. This could require working outside of the normal work schedule. If so, overtime compensation may be earned. Factors such as education and experience may be considered when establishing the starting salary for employees coming from other state agencies within Texas.\nThis role requires frequent travel to homes and offices both within and outside your assigned region. Reliable transportation and a strong willingness to travel are essential, as you can expect to be on the road about 75% of the time. While much of your travel will be local, there will be instances—including last-minute situations—where you'll need to go outside your assigned counties, sometimes with little notice. Some overnight travel is also required as cases demand. Flexibility is critical, as our mission to protect the most vulnerable means you must be ready to serve clients wherever and whenever you are needed. Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.\nMilitary occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor's Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.\nApplicants selected for hire must pass a background check and if applicable a driver's record check.\nState of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.\nAs a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the

WCAG 2.1

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HHS/DFPS

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