QSE Installation Agent

Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match. Company Overview We are a Hudson Oaks, Texas-based Internet Service Provider (ISP) delivering High Speed Internet and Voice Services throughout multiple states to residential, business, K-12 Education and government customers. We believe there is much more to an internet company than just delivering cost-effective internet solutions; we believe in delivering an overall customer experience that our competitors simply cannot match.

Job Summary:

Ensures the final product meets Nextlink's quality standards. This position is responsible for the coordination and execution of inspection activities, identification of issues, and communication of findings to ensure satisfactory outcomes.

Essential Functions:

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

• Perform other duties as assigned
• Maintain awareness of job-related updates, processes, and expectations
• Contribute to a positive and team-oriented culture
• Import and manage data for departmental use
• Communicate effectively with Managers and Supervisors across multiple locations
• Conduct daily dispatch checks for assigned areas
• Identify and document quality or process-related issues
• Report findings and escalate concerns to appropriate leadership

Skills:

• Effective communicator with strong interpersonal and organizational skills
• Demonstrated ability to prioritize tasks, meet deadlines, and manage multiple responsibilities
• High level of confidentiality and professionalism
• Ability to adapt in a fast-paced and evolving environment
• Strong analytical skills and attention to detail
• Ability to interpret reports, data, and performance metrics
• Comfortable presenting information and communicating across teams
• Self-motivated with the ability to work independently
• Strong data entry capabilities
• Flexible and dependable
• Decisive with the ability to address issues and communicate solutions effectively

Education and Experience:

• High school diploma or GED equivalent required
• Experience working in

Excel, Word and Outlook Job Classification:

Field Operations -

QSE Non-Exempt Work Environment/Hazards:

• Combination of office and field environments
• Exposure to outdoor elements such as heat, cold, precipitation, and wind
• May be in proximity to active job sites, heavy equipment, and moving vehicles
• High noise levels in certain environments
• Use of PPE as required

Physical Demands:

• Ability to remain in a stationary position for extended periods (8-10 hours)
• Frequent movement between work locations or job sites
• Ability to transport and handle equipment as needed

Working Hours/Days:

• Monday through Friday
• Full Time (minimum 40 hours)
• Flexible schedule with option for 4-day workweek based on business needs
• Overtime as needed
• On-call rotation required

Travel Requirements:

• 20-40% travel required
• Overnight travel as needed Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace. Affirmative Action (AAP/EEO Statement): Nextlink is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Drug Free Workplace:

Nextlink intends to provide a safe work environment that will help protect the safety, health and well-being of all employees. Therefore, we are committed to an alcohol and drug-free workplace. Why Work For Nextlink? We bring the high-speed Internet and phone experience to the underserved markets of Texas, Oklahoma, Kansas, Nebraska, Iowa and Illinois. We make a difference in the lives of everyone we serve, whether it is an online student, a work-at-home family, or large enterprises such as ISDs, higher education, or government entities. Take a look below at our different career offerings and send us your resume today! Benefits Full-time work with overtime available Employer paid medical, dental, and vision 401K with a match Training provided Career advancement opportunities Paid time off and holidays Voluntary life insurance Referral bonus program