Ops Team

Ops Team beargrass -

Leavenworth, WA Posted:

5/18/2026 -

Expires:

6/4/2026

Job ID:

293425226 Job Description position: ops team general operations, front desk, sales, member management, customer experience and support.

hours:

part-time & full-time available paid sick and family medical leave: offered pursuant to washington state law. employees accrue one hour of paid sick and family medical leave for every forty hours worked.

paid vacation:

employees accrue two hours of paid vacation for every forty hours worked. paid vacation may be used for any purpose.

other benefits:

gym membership for you, plus your partner and kids; industry pro deals; fulltime employees may enroll in company's healthcare program.

beargrass ecosystem:

much like our ecosystem in the upper valley, where rain-dependent ferns of western washington overlap with the arid ponderosa pines and sagebrush of the east, beargrass is built on celebrating differences, collaboration, and relationships that support one-another. like a mycorrhizal network of fungi connecting root systems between plants, we ourselves are benefited by helping and nourishing others. climbing is a way to learn, grow, and deepen relationships. for our team at beargrass this looks like:

• actions and communication are driven by a deep care for humans. desire to help overshadows assignment of right or wrong.
• understanding feelings and needs are of paramount importance over value judgements.
• celebration and support for human differences. fostering a safe, inclusive, and deeply caring environment.
• strength with listening and curiosity. compassion. sharing. joy.
• flexibility and ease of pivoting. comfort with ambiguity and change.
• collaboration and teamwork. ability to lead and follow to best support the team. your role as a team member (how we measure success):
• empathic engagement: maintaining high situational awareness and emotional intelligence to ensure our space is accessible and welcoming for everyone. this means expressing genuine warmth with every visitor, active listening to understand goals, fears, and needs, and providing the support to ensure safety and joy.
• compassionate support: offering practical and approachable guidance as a diversity of humans navigate the space. this means explaining gym etiquette and safety in a way that is clear, non-intimidating, and welcoming to people of all experience levels.
• supporting individual uniqueness: creating a space where every person, regardless of background or identity, feels their specific goals and presence are valid and celebrated.

this means setting aside personal preferences to validate a guest's specific purpose and ensuring our language and actions don't imply there is a "right" way to be a climber. your key responsibilities (a non-comprehensive list):

• facilitating guest experiences. with a focus on active listening and clear, accessible communication. identify a guest's needs and provide information in a way that's non-intrusive or judgmental, and that is easy to understand.
• active problem solving. resolve member concerns by first validating their feelings, and use listening skills to identify needs and solutions to prioritize the person over policies.
• operational excellence. maintain high competency with our point of sale system to manage check-ins, memberships, daypasses, and other sales.
• stewarding the gym space.

by monitoring safety protocols and best practices. maintain a clean and inviting space. how to apply please email anna@beargrass.

com with:

• the position you're applying for in the subject line
• your resume
• an introduction that represents you.

tell us about your values, why you're interested in beargrass, and what you will bring to the team. if you need or would like any accommodations in the hiring process, please let us know. beargrass is committed to creating an equitable, safe, and inclusive work environment. we believe and celebrate that the best ideas come from the collaboration of diverse perspectives, life paths, and expressions. Job Summary Company Details Company beargrass Industry Fitness and Recreational Sports Centers Job Information Location Leavenworth, WA Website https://www.beargrass.com/ Job Type Employee Experience Less than 1 Year Career Level Entry level Education Level High School or equivalent Job Position 6 Position(s) Open Salary/Wage $20.00 - $24.00 /hour Duration Over 150 Days Additional Information Job Shift Days (1st shift) Public Transportation Yes Age Requirement 18 Hours of Work Testing Required Background checks Federal Contractor No Affirmative Action Plan No