Support Technician, Employee Benefits Support

Support Technician, Employee Benefits Support Jacksonville, FL Job Details Full-time $20.10 an hour 1 day ago Qualifications Benefits administration Statistics Record keeping Computer operation Report writing Word processing Filing Process improvement Executive administrative support Research Mid-level Databases Analysis skills Driver's License Policy & process development Research data analysis Productivity software Data collection 4 years Communication skills Payroll processing Internal audits Customer complaint resolution Full Job Description Job Summary Provides administrative support work in assisting district administrators in planning, coordinating, monitoring, and facilitating administrative actions and processes.

Additional job duties:

Serves as liaison for employees and third-party administrator to manage employee benefits. Performs audits and payroll functions to ensure benefits deductions are accurate. Supports enrollment functions (new hires, open enrollment, and education material). Essential Functions 1. Researches and compiles data, and prepares reports and correspondence. 2. Organizes and tracks the status of legislation, application or case record processing, responding to complaints, and/or resolving work related problems. 3. Recommends, coordinates, and implements administrative practices and procedures to facilitate work processes and accomplish unit activities. 4. Interprets laws, rules, regulations, policies, for the purpose of answering inquiries, resolving complaints, or to resolve work related problems. 5. Prepares correspondence relating to administrative activities for the purpose of presenting information, or resolving complaints or work related problems. 6. Maintains administrative records and files. 7. Attends meetings to provide or clarify information, facilitate processes, or resolve problems. 8. Performs other duties as assigned.

Probation:

Six (6) months Qualifications Open requirements: Four (4) year combination of education, training, and experience in administrative work or related area.

Promotional requirements:

NA Licensing:

Depending upon assignment, a valid Florida Driver's License may be required prior to appointment and must be maintained during employment in this class. Knowledge, Skills, and Abilities Knowledge of administrative practices, methods, and procedures relating to administrative support areas Knowledge of research and statistical methods and techniques Strong word processing, spreadsheet, database, diagramming, and/or presentation software skills Strong oral, written, and interpersonal communication skills Strong data research, compilation, analysis, and presentation skills Strong calculator, personal computer, fax, and office equipment operation skills Ability to resolve work related problems or complaints Ability to use judgment in search for solutions or improvement to work processes Ability to coordinate work activities Ability to research and compile data, prepare written reports and correspondence Ability to interpret laws, rules, and regulations Ability to operate standard office equipment such as personal computers, copiers, fax machines, and related equipment Ability to read, understand, and apply job-related rules, policies and procedures Ability to prepare reports