About Absolute Care Inc. Absolute Care is a community-based mental health practice committed to providing high-quality, ethical, and client-centered services. We serve a diverse population and place a strong. emphasis on accurate documentation, compliance, and well-run administrative systems. We are seeking a Front Desk & Administrative Coordinator who genuinely enjoys administrative work — someone who finds satisfaction in organized files, accurate records, and ensuring systems are working correctly. Who This Role Is For This role is ideal for someone who:

• Loves administrative work, systems, and organization
• Enjoys reviewing files, checking details, and ensuring accuracy
• Can work independently and manage responsibilities with minimal supervision
• Is reliable, trustworthy, and discreet with sensitive information
• Has experience in mental health, healthcare, or community-based services
• Is comfortable working with authorizations, insurance requirements, and billing support
• Enjoys both behind-the-scenes administrative work and community interaction If you dislike structure or detail-oriented work, this role will not be a good fit. If you enjoy keeping systems clean, compliant, and accurate, you will thrive here. Key Responsibilities Front Desk & Communication
• Answer incoming phone calls and route appropriately
• Respond to emails and general inquiries
• Greet and assist clients as needed Scheduling & Coordination
• Schedule client appointments and manage calendars
• Coordinate with clinical staff to ensure accurate scheduling
• Assist with appointment reminders and follow-ups Administrative & Records Management
• Maintain accurate and up-to-date client records in our Electronic Health Record (EHR) system
• Review files to ensure completeness, accuracy, and compliance
• Identify and flag missing or inaccurate documentation
• Support internal chart reviews and administrative audits Authorizations & Billing Support
• Help ensure clients have appropriate insurance authorizations, including Medicaid authorizations
• Track authorization status and flag issues before services are impacted
• Support basic billing-related tasks, coordination, and documentation as needed
• Work closely with leadership and external billing partners to resolve discrepancies Compliance & Quality Support Support the General Manager and Compliance Officer with:
• Compliance audits and documentation reviews
• Preparing materials for regulatory and quality reviews throughout the year
• Following established policies and procedures consistently Community & Office Support
• Support community outreach and coordination as needed
• Assist with general office organization and administrative projects Preferred Qualifications
• Experience in mental health, healthcare, social services, or community-based organizations
• Strong administrative background with exposure to authorizations or billing workflows
• High attention to detail and accuracy
• Comfortable handling confidential and protected health information
• Familiarity with ICANotes is a strong plus
• Bilingual (Spanish/English) is a plus, but not required
• Strong written and verbal communication skills Key Traits We're Looking For
• Highly organized and detail-oriented
• Independent and self-directed
• Reliable and consistent
• Trustworthy and ethical
• Comfortable with routine, structure, and accountability Why Work With Absolute Care
• Meaningful work that changes client's lives
• Supportive leadership
• Mission-driven, community-focused environment
• Opportunity to play a key role in compliance, authorizations, and operational quality

Job Type:

Part-time Pay:

$18.00 - $20.00 per hour

Work Location:

In person