Job Overview We are seeking a dynamic and detail-oriented Process Support and Administration Supervisor. This resource will review, analyze, and modify operational and administrative processes and work with related applications to support Tighe's warehouse operations, services and outcomes for a dedicated customer. The position primarily works with operations and IT (Snap and integrations). This role will understand business requirements / needs, will support facility leadership in communicating with the customer, will coordinate training / overview sessions for business users and will look for ways to improve efficiencies. Essential Duties and Responsibilities include the following; other duties may be assigned or requested: Designs new processes, features and functions to improve system and operational efficiency. Develops processes and tests applications personally and also reviews and tests software with Key Business Owners or designated users. Spends time with the user community and performing actual operational tasks to identify pain points and process opportunities with the current Snap applications and processes and works to develop solutions and process changes to resolve them. Develops documentation and training material (as needed) related to processes and enhancements. Provides weekly status to operational, metrics and IT Management on active projects. Monitors established policies and procedures to ensure conformance with Information Technology and Company objectives. Plans, develops, directs, and coordinates process changes with facility / customer leadership. Works with operations and customer service on the creation of all customer SOPs, serves as front line contact for as to changes in SOPs, regarding changes in customer service or operations functions to find ways to simplify/improve processes or reduce direct labor required for performing specific tasks. Coordinates and participates in the development of documentation and training material as needed for the warehouse operation. Takes direction from Operations, IT regarding additional IT management, administration and maintenance. Monitor established policies and procedures to ensure conformance with Information Technology and Company objectives. Assists in post implementation analysis, documentation and compilation of training materials for training sessions. Skills and Expereince High School Diploma and at least 5 years of experience in related field Five or more years of customer service and warehouse operations experience, including supervising a team Skilled at looking for ways to make business processes simpler or utilizing systems and software to minimize the human effort required to perform a task. Efficient at multi-tasking and prioritizing tasks so that the most business-critical tasks are addressed and resolved first. Able to recognize when assistance or escalation is required. Great problem-solving ability along with good teamwork and communication skills. Maintains a positive and professional work relationship with employees, suppliers and customers. Strong communication skills. Strong Windows PC skills. Join us as a Process Support and Administration Supervisor where your leadership will directly impact operational excellence! We value energetic professionals ready to make a difference through proactive support, meticulous organization, and exceptional service delivery!

Pay:

$50,000.00 - $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Parental leave Retirement plan Vision insurance Application Question(s): What is your desired compensation?

Experience:

Warehouse:

5 years (Required) Process management: 5 years (Preferred) Warehouse management system: 5 years (Preferred) Customer service: 5 years (Preferred)

Work Location:

In person