JOB TITLE

Administrative Supervisor (Seasonal)

DEPARTMENT

Operations

REPORTS TO

Program Manager

FLSA STATUS

Exempt

OUR GUIDING PRINCIPLES

Make every interaction Count Act with Respect and Integrity Demonstrate Passion for Continuous Improvement Be Worth of Trust from all Stakeholders

OVERVIEW

The Administrative Supervisor is responsible for oversight of the administrators while demonstrating our core values. This position manages schedules, communicates with Workforce Management and offers support and training to site admins.

ESSENTIAL FUNCTIONS

Ensures SMEs are assigned to the proper chat groups. Conducts daily quality checks and vendor administrative updates. Provides team support through phone calls and meetings. Follows all work instructions and SOPs. Adapts to continual changes to work instructions and procedures as needed. Meets expectations for updating breaks and lunches based on overtime requests, late arrivals, and any variations. Manages vendor admins to ensure engagement and consistency. Includes relationship building exercises. Communicates with WFM client by phone and email. Offers additional support and training as needed to site admins. Maintains proper timekeeping and payroll for the admins and WFM. Schedules coaching for agents. Monitors Softphone login, real time adherence, system down, and WFM staff coding. Attends and participates in required training sessions. Follows all safety, ethics, human resources and security policies and procedures. Must keep all systems open and be responsive to management during working hours.

SUPERVISORY RESPONSIBILITY

Supervises a team of employees.

EXPECTED WORKDAYS/ HOURS

This position requires full, flexible availability including evenings and weekends as needed.

LOCATION

Work in-center from our Hattiesburg, MS location daily (not work from home).

QUALIFICATIONS

Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience. Two years experience in supervisory positions.

OTHER DUTIES

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

EQUAL EMPLOYMENT OPPORTUNITY

SaviLinx, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

VEVRAA FEDERAL CONTRACTOR/EQUAL OPPORTUNITY EMPLOYER

Education Required High School or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.