Intake and Administrative Coordinator (NMDOJ/OCA #10118971) State of New Mexico - 3.5 Albuquerque, NM Job Details Full-time $27.37 - $41.06 an hour 6 hours ago Qualifications Driver's License Full Job Description Posting Details The Office of the Child Advocate (OCA) was established by the New Mexico Legislature in 2025 to serve as an independent, impartial ombuds office for the child welfare system. The OCA is tasked with receiving and reviewing complaints about Children, Youth and Families Department (CYFD), monitoring and reporting on trends, and attempting to resolve case-specific and systemic issues through advocacy, education, reporting, and recommendations. The Office serves the entire state, and positions may be housed in Albuquerque, Santa Fe, or Las Cruces. This posting is used for ongoing recruitment and may close at anytime. Applicants may be screened more than once. Why does the job exist? This position is a key member of a multidisciplinary team in the OCA and serves as the initial point of contact for individuals seeking assistance. The position is responsible for providing high-quality, responsive communication and customer service; conducting initial review and triage of inquiries and complaints; determining whether matters fall within the OCA's jurisdiction; documenting communications and records in the client management database; and providing information, referrals, and resources as appropriate. This role may also request and manage records, coordinate scheduling, and perform other administrative functions in support of the Office's work. How does it get done? Provide professional, knowledgeable, and responsive customer service to individuals who contact the OCA within established timelines; Monitor and review communications received via the OCA hotline and voicemail, general inbox, electronic portal, and postal service, including referrals forwarded by the NMDOJ or other agencies; Document all inquiries, complaints, and incident notifications in the client management database within established timelines; Conduct preliminary review of inquiries and complaints to assess jurisdiction, urgency, and priority level, and escalate matters as appropriate; Notify complainants whether their complaint will be accepted for further review and provide information and resources as appropriate; Track deadlines, correspondence, and follow-up; Request, receive, organize, and upload records and related documentation into the client management database; Performs other duties as assigned. Who are the customers? The Office of the Child Advocate serves CYFD-involved children and families and other individuals with questions or concerns about the child welfare system. Ideal Candidate The Office of the Child Advocate serves CYFD-involved children and families and other individuals with questions or concerns about the child welfare system. Minimum Qualification Bachelor's degree in any field. Any combination of education from an accredited college or university and/or direct experience in this occupation totaling four (4) years may substitute for the required education. Employment Requirements Candidate must possess and maintain a valid Driver's License and current Defensive Driving Course Certification from the State of New Mexico; or must obtain a Defensive Driving Course Certification within six (6) months of hire as a condition of continued employment. Pre-employment background investigation is required and is conditional pending results. Working Conditions Work is performed in an office setting with exposure to Visual/Video Display Terminal (VDT), extensive computer and phone usage, and extended periods of sitting. Work must be performed in line with strict time constraints. Occasional travel may be required. This role may involve exposure to sensitive and potentially distressing materials related to child abuse and neglect and to escalated clientele. Supplemental Information Do you know what Total Compensation is? Click here

Agency Contact Information:

Dawn Walters, , Email For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement. Bargaining Unit Position This position is not covered by a collective bargaining agreement.