Administrative Coordinator

The Project Facilitator is the crucial link between our customers and our field technicians. You will be responsible for ensuring the smooth and timely installation of Wi-Fi and related services by coordinating schedules, dispatching local technicians, and proactively resolving logistical issues. Success in this role requires organizational skills, comfort with advanced technology, and the ability to manage multiple priorities simultaneously.

Schedule:

Monday

• Friday Hours:

  8:00am
• 5:00pm; Need to have the flexibility to work alternate schedules: 10:00am
• 7:00pm or 11:00am
• 8:00pm

Pay:

$19/hr Key Responsibilities Efficiently plan, schedule, and dispatch local field technicians for installation appointments. Serve as the primary point of contact for technicians, providing necessary information and resolving on-site scheduling or routing conflicts. Manage follow-up and returned customer calls, addressing inquiries regarding installation status, scheduling, and service details with professionalism and clarity. Expertly navigate and utilize multiple proprietary software systems and screens simultaneously to track projects, manage customer accounts, and update technician statuses. Utilize Microsoft programs (Outlook, Excel, etc.) to organize data, generate reports, and maintain accurate records of projects and technician activity. Required Qualifications Ability to thrive in a multitasking environment with multiple systems and monitors running concurrently. Technical aptitude and comfort with learning and operating new software platforms quickly. Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Excellent written and verbal communication skills; comfortable with proactive phone communication and professional email correspondence. Preferred Qualifications Prior experience in a dispatch, coordination, logistics, or detailed customer service role.

Job Type:

Full-time Pay:

$20.00 per hour

Work Location:

In person