Job Summary Are you a motivated, organized professional who enjoys problem-solving, helping customers find solutions, and working toward goals? We are looking for a Collection Specialist to join our growing team! In this role, you will work directly with customers to help resolve past-due accounts, negotiate payment arrangements, and find solutions that benefit both the customer and the company. You will also play an important role in account recovery and the repossession process while maintaining professional relationships with customers, repo drivers, and shed dealers. We are looking for someone who is confident, detail-oriented, professional, and able to handle challenging conversations with patience and professionalism. If you enjoy a fast-paced environment, learning new skills, and working both independently and as part of a team, we would love to hear from you! What You'll Do As a Collection Specialist, you will: Communicate with customers regarding past-due accounts and available payment options. Negotiate payment arrangements and work toward positive account resolutions. Handle sensitive financial conversations with professionalism, empathy, and strong communication skills. Review and analyze customer accounts to identify payment patterns and develop effective collection strategies. Assist with the repossession process through phone and email communication. Build and maintain positive working relationships with repo drivers and shed dealers. Accurately document all customer communications, payment arrangements, and account activity in our system. Collaborate with other team members to improve processes, share ideas, and achieve department goals. Maintain a professional, positive, and solutions-focused approach in every interaction. What We're Looking For Our ideal candidate is: Experienced You have at least one year of collections experience and are comfortable discussing financial matters and negotiating payment arrangements. Detail-Oriented and Organized You understand the importance of accurate documentation, staying organized, and following through on account activity. Comfortable with Technology You can quickly learn new software and are comfortable using Microsoft Office programs, including Excel and Word. A Strong Communicator You have excellent verbal and written communication skills and can communicate clearly, professionally, and confidently with a variety of people. Motivated and Goal-Oriented You enjoy a challenge, take initiative, and are driven to meet individual and team goals. A Team Player Who Can Also Work Independently You enjoy collaborating with others but are also capable of managing your responsibilities and staying productive independently. Calm Under Pressure You can handle difficult conversations and stressful situations while maintaining professionalism and a positive attitude. Colossians 3:23: "Whatever you do, work heartily, as for the Lord and not for men."

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

Dental insurance Health insurance Life insurance Paid sick time Paid time off Paid training Vision insurance Application Question(s): Do you have 2+ years of basic computer application skills? How many words per min can you type?

Experience:

Customer account: 1 year (Required)

Language:

Spanish (Preferred) English (Required) Ability to

Commute:

Cave City, AR 72521 (Preferred)

Work Location:

In person